I called and spoke to the Sales Manager and told him I was looking for a new 2009 Mercury Milan. He told me to come to the dealership that day because he could help me out. I was very excited and went to the dealership after work. When I got there, the Sales Manager told me he had no 2009 Milan's on the lot but insisted I look at other vehicles. He then turned me over to a rookie Salesperson and it made me feel that I was not worth his time. The Salesperson had poor sales' skills. He was showing me vehicles that were not in my budget and ones I said I was clearly not interested in. I decided to drive a 2010 Milan while I was there. The Salesperson drove with me (which I did not like). I felt I was being watched since he didn't bother to explain the vehicle or try to sell it at all. Instead, he started telling me personal things that had nothing to do with why I was there. When I returned from the test drive, the Sales Manager was able to locate a 2008 Milan which was a plus. Although I was pre-approved by my Credit Union and told them I would get financed thru the Credit Union, they insisted on taking my information for a finance application. They left a msg the next day to call. I returned the call and they never called me back so I don't know if the vehicle came in or not. I was ready to purchase it and I feel I was just left hanging. It was a very disappointing experience. The Sales staff leaves a lot to be desired. I rather drive 50+ miles to the next dealership to test drive and possibly buy a new car.
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