Suburban Mazda Farmington Hills Sales Reviews

Watch out or you'll get ripped off

by gal220 on 03-21-09 (02:31PM)

Pros:

Sales person (Diane) was friendly, thorough, and stuck around late for us on a Friday.

Cons:

Finance manager was rude, dishonest, disrespectful and ungrateful for our business.

My husband and I recently went to this dealership to purchase a new vehicle. Our sales person was Diane, who we enjoyed working with and didn't have any problems with.

The problems we had started when we went to take delivery of our new car.

(1) We waited over an hour to finalize the paperwork with the finance manager because the customers in front of us caught a $2000 error on their paperwork and had to have it redone.

(2) Once we finally got to meet with the finance manager he tried to rush us through all of the paperwork (the "don't bother to read or ask questions, just sign here" routine). He kept telling us that he just wanted to get us (I think himself) out of there. I guess it didn't matter if we "got out of there" happy or not.

(3) We insisted on reading through all of the numbers and caught an error that would've cost us an extra $1000 (approx.). The finance manager argued with us, insisting that we were wrong, only to finally realize that he had made an error and would therefore have to reprint all of the papers with the correct numbers.

(4) The finance manager must have tried to use every car salesman trick in the book - from offering us "freebies" that weren't really free (either he added the cost on elsewhere or it was something we were already getting) to telling us that "wow, you're the only customers today who didn't purchase  the Mazda pre-paid service plan" (which is a complete rip off).

If you do choose to purchase a car from this dealership, I would suggest that you document every cost and double check it on the paperwork before signing anything. We noticed that we were only ever shown the total purchase price (which was a combination of the price, destination fee, advertising fee, and any extras added to the car). We had to ask repeatedly for a detailed breakdown of the purchase price, which is how we became aware of the errors and the $160 floor mats/wheel locks they were trying to include (which we turned down). By the way, Mazda's website shows the very same floor mats and wheel locks for an MSRP of $125. It's amazing that no one at the dealership could believe that we didn't want to pay $160 for something that we could buy anywhere else much cheaper.

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