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Serra Toyota Scion of Farmington Hills, Michigan

OVERALL SALES RATING:
4.3 stars
Reviewed by 2 members
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OVERALL SERVICE RATING:
2.7 stars
Reviewed by 3 members
Write a Service Review
DEALER INFORMATION:
Serra Toyota Scion
35200 Grand River Ave
Farmington Hills, MI 48335
(248) 699-7100
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HOURS:
Sunday
Closed
Monday
9:00 am- 9:00 pm
Tuesday
9:00 am- 8:00 pm
Wednesday
9:00 am- 8:00 pm
Thursday
9:00 am- 9:00 pm
Friday
9:00 am- 7:00 pm
Saturday
10:00 am- 5:00 pm
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Sales Reviews of Serra Toyota Scion
Sales Rating:
3.7 stars
Sales Associate:
3 bars
Vehicle Inventory:
4 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
4 bars
Good place with Nate
by aiwlove on 06-05-09 (01:07PM)
Pros:
reasonable price
Cons:
horrible internet sale manager

I bought a use car from Nate. At the beginning i talked with a internet sale manager but he was horrible. so I contacted Nate later. He was nice and helped me to buy the car with reasonable price. I cannot give a good rate because of the internet sale manager. Anyhow, thanks Nate.

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Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
5 bars
Finance Department:
5 bars
Trade-In Process:
5 bars
Buying Process:
5 bars
Great Job
by mikesmith4 on 11-17-08 (04:50AM)
Pros:
Found the car I wanted, good financing, not pushy, very professional
Cons:
none so far

II Have bought 2 cars from Serra Toyota, both from Nate, a new one for me and a used one for my son. They have kept there word with me, everything went as planned and I have no complaints. Buying a car there was an easy process from beginning to end, from finding the right car to Toyota financing...

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Service Reviews of Serra Toyota Scion
Service Rating:
2.0 stars
Quality of Work:
N/A
Parts Availability:
1 bars
Price:
2 bars
Waiting Area:
3 bars
Shuttle or Loaner:
2 bars
Do not recommend this Service Dept
by basicdriver on 07-08-09 (04:02PM)
Pros:
They are close to my house
Cons:
General interaction is frustrating - Service Department appears too busy and unorganized to trust

I am taking my Toyota in for service for the first time in this area, so I hope this is not the norm.  


During my initial visit to get an estimate of work needed, they took 1-1/2 hrs longer than promised.  The Service desk seemed unorganized and dealing with a lot of customer's complaints.  Up...

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Service Rating:
5.0 stars
Quality of Work:
5 bars
Parts Availability:
5 bars
Price:
5 bars
Waiting Area:
5 bars
Shuttle or Loaner:
N/A
A Plus
by Jim1947 on 01-02-09 (01:24PM)
Pros:
I save allot of money taking my lexus up there, I have allways had good luck there
Cons:
really none to think of

I take my lexus there, and my wifes toyota. I have been there 3 times for service or maintainance the last few years, and have allways had good results, fixed first time every time. Thats why I purchase my cars there now also. Thanks Serra. I am glad I found you.

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Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
Don't go there!
by reviewer2 on 05-06-08 (08:03AM)
Pros:
None
Cons:
unreliable service technicians. Poor customer service.

This is the absolute worst service I have ever received from a toyota dealership! I cannot believe this repair shop is even certified to be a toyota dealer. There isn't any communication between the employees. Messages are not given to the staff regarding service orders. I had a lot of work done ...

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