Village Ford Service Reviews Dealerships
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Village Ford Service Reviews

  • 23535 Michigan Ave
  • Dearborn, MI 48124 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating Service Experience at Village Ford By Ed_W on 01/07/15 12:45:51 PM PST
Recommend this dealer? Yes

My car was taken in for a follow-up service appointment at Village Ford based on Quick Lane inspection service recommendation. The appointment was scheduled promptly at the earliest opportunity with the help of the Service Advisor (Mike), and the service was handled efficiently by resolving multipl...
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Dealer Response

Thank you for your wonderful response to the quality of service our Staff provides, Ed_W! Thank you again for being one of our valued guests! We look forward to your next visit!

All Comments (1)
Service Rating Nightmare By mandmtoo on 01/02/15 11:44:52 AM PST
Recommend this dealer? No

I took my vehicle into Village Ford for some recalls after making an appointment. I got a call later that day at 5:35pm stating the vehicle was done. I told them to leave the car out front with the keys in the glove box because we might not get there before 6. I picked up the vehicle a few minut...
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Dealer Response

mandmtoo, we sincerely apologize for not doing the service work done properly for your the first time. It was truly not our intention to delay the return of your vehicle or inconvenience you throughout this process. If you’d like to discuss this with one of ou... Read more

All Comments (1)
Service Rating Outstanding service rep By judithmm on 06/19/14 06:43:24 AM PDT
Recommend this dealer? Yes

Nick Z--is the BEST possible customer service rep! I never think twice about taking my vehicle to Village Ford because of Nick and I never think twice about the cost. I know Nick will process my request fairly and quickly. What a relief to TRUST a dealership! (Whatever you pay him, it can't be enoug...
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