Varsity Ford Ann Arbor Service Reviews

Went in with elecrical problem left with a broken axle. Never again.

by brente on 08-08-09 (02:29PM)

Pros:

They are close

Cons:

Car cam in driving fine for electircl repair and drove away with a broken axle.

I have and 02 Escape.  I had a airbag light on and replaced the pretensioners.  Car drove fine otherwise.  As I drove off the lot, the brakes didn't work.  I then looked at the "inspection" record included with the above repair and it indicated that the ABS exciter ring was broken on one side.  T...

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Paid for them to not service my car

by aboutagirl on 07-30-09 (10:30AM)

Pros:

Convenient Location

Cons:

Terrible and Unreliable Service

Our car started jumping all over the road and there was a lot of play in the steering.  We took it to Varsity Ford .  My husband explained the problem to the service manager and asked if having an alignment would fix it.  He was told "they wouldn't know until they got in there and looked at it". ...

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Poor Service

by cawfebug on 01-08-09 (12:02PM)

Pros:

none

Cons:

did not honor my appointment - left car all day, and had to bring back or leave

I had the oil changed and they brought it out dirty. I have never had a dealer say they don't wash cars.

I took this car in to have the PTU unit checked for a re-occurring problem. I brought it in first thing, 8 AM. I had to call them at 1 PM to get an update, and they said it was in line to b...

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