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Suburban Chrysler Jeep of Ann Arbor Service Reviews

  • 2060 W Stadium Blvd
  • Ann Arbor, MI 48103 (map)
  • Chat with Dealer
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Older Reviews (over 2 years old)

This dealer does not have any current reviews. The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating PLEASE AVOID THIS PLACE! By kopeyka20 on 04/02/11 01:58:35 PM PDT
Recommend this dealer? No

I called three different dealerships for prices on diagnostics and this one seemed to be the best option, they gave me a free rental car and said they would charge only one fee for multiple diagnostics. So, I took my Grand Cherokee in for diagnostics of three different issues. A day later I got a ca...
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Service Rating Unecessary repairs and charge too much By gribouille on 08/18/08 12:00:00 AM PDT
Recommend this dealer? No

For the last 20K (year and half) I put my 2005 Chrysler Town and Country Limited to services in Naylor in Ann Arbor. People are nice and take time to explain what work they have done or have to do. However I found that they are pushing you to change before it's really necessary. It really seems that...
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Service Rating The Naylor Nightmare continues By annarbor2 on 12/13/07 12:00:00 AM PST
Recommend this dealer? No

This is an update for my recent Naylor review. In short, Chrysler Customer Service Case Manager said that her two requests to get a buyback approved for my lemon were declined by two different internal people, Jeff Noss and Mike Collins. She offered an extended warranty, trip interruption insuranc...
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Comments (1)
Service Rating Nightmare of an experience with Naylor Motors By annarbor2 on 12/10/07 12:00:00 AM PST
Recommend this dealer? No

I purchased a new Town and Country in 2006 at Naylor Motors, Ann Arbor, a Five Star Chrysler Dealer. When the car had a screech in the ignition and a burning smell at 8K miles, I took it in. The service report indicated that they "looked under the hood" and did not find a problem. When the vehicl...
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