Find Mercedes-Benz Dealers in Springfield, Oregon

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Mercedes-Benz of Eugene

2200 Martin Luther King Jr Blvd
Eugene, OR 97401
(541) 687-8888

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Springfield, OR Mercedes-Benz Car Consumer Discussions

Replace what?: by beepa on Fri Mar 14 08:02:43 PST 2003; My dealer, Lewbar Imports in West Springfield MA not only charged me $10 + gas, they gave me a Buick Park Ave.!!!! When I dropped off my car and asked for a loaner, the service guy (a real condesending S.O.B.) said that I have to ask when making the appointment. Uh, isn't it HIS job to ask the customer or am I misconstruing the term 'Customer Service'? He said they only had 4 loaners (all Buick's) and they have to be reserved ahead of time. While on the subject, I went to the same dealer to purchase those ever popular H6W parking (standing) light bulbs. At first the parts guy hands me a 12 watt amber bulb. When I told him that was the wrong one,it was a 6 volt H6W, he says "We use different part numbers." He then started to look on the computer for the part.............unfortunatley he was looking at the BACK END of the car. After pointing him in the right direction, he says "Well, I have some bad news for you. You have to replace the entire housing." After restraining myself from jumping over the counter, I offered to go out and remove the bulb in question. He then called another person over who, at first, agreed with the first person. Upon seeing the color of my face change from white to red to purple, the second guy say's "Wait a minute", checks the computer and finally produces the correct bulb. My problem with this experience is if this had happened to a person who did not know any better, would they have installed a new housing for who know's how much, when all they needed was a $5 bulb? I think I just might drive an extra 25 minutes to another dealer in Hartford and hope that this attitude doesn't prevail!

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