Cornerstone Mitsubishi

by D Lawrence on 02/16/2024

Cornerstone is a small, family owned dealership, not a huge organization with layers of managers. In my book, this is a HUGE PLUS. As such, They were laid back and very pleasant and easy to deal with. Everyone on first name basis. Laid back, no pressure and no nonsense. They had the best selection around, and exactly the car I wanted. Negotiations were fast and relaxed. The options were explained clearly and completely. The car was ready as promised and was delivered in pristine condition despite the horrible weather that day. Orientation was thorough and clear. Sales associate was very helpful, knowkedgeable, conscientious and pleasant and has followed up with us. I disagree with the negative reviews on this dealership. My experience with them was completely positive and I would gladly return to Cornerstone should the need arise.

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by Tat on 09/08/2022

DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP unless you are 100% sure you are buying the car! This car dealership will NEVER give you a refund, NO MATTER what - even when stated verbally and in writing. We left a deposit with Cornerstone Mitsubishi requesting a test drive since they told us "you would not be committed to purchasing a vehicle, and it is a fully refundable deposit." We noticed the price was very unclear because the car's selling price was way above the MSRP (Manufacturer Suggested Retail Price). This dealership strongly suggests that everything was explained thoroughly throughout the process. Still, in reality, it felt like they were taking advantage of two people of color. Instead of refunding us our money, the dealer tried to force us to buy the car. We understand that they spent some time obtaining the vehicle for us, but it is also their job to do so, and a customer has every right to change their minds when something does not feel right about the price. We have asked polity within several emails for a refund but have been ignored. Being an ex-employee of Mitsubishi Japan, I am highly disappointed and disgusted with how this dealership treated us. We may need to report this dealership and share our horrific experience with the corporation, our communities within America and Japan, and on social media. We understand their inventory is low due to the continuous global coronavirus pandemic (COVID-19) has caused throughout the world. Still, there is no reason to cheat and take money away from people like this.

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by bruinsrool on 09/08/2010

Wow, and I really do mean wow. The service here was absolutely amazing! The person who I met at the service desk was so nice and understanding, I was really concerned about my Lancer, but he really helped me out. Talked me through the whole process and what was going to happen and what the wait time would be, and get this, my vehicle was done early! It was truly outrageous and I'm so glad that I went here instead of anywhere else. They run a really tight ship, and they were all very professional, except for this one mechanic who seemed to be making crying noises at the man behind the desk, incredibly rude! After waiting a few hours, they performed the maintenance on my car and I'm just thrilled to have my baby back! Thanks again!

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by 2_thumbs_up on 05/06/2010

When my daughter's car went in for service over the Dec. '09 college break, Ernie called me with the news: despite the extensive service, the car needed some major repairs. We'd bought the car second hand 3 years before. Now with almost 120k on the odometer - including 50k miles my kid put on it - the little white Galant had served us well. The repairs would cost close to $4000, nearly 2/3 what we had paid for it when we bought it. Ernie knew from experience that safety was the most important issue for me when it came to my daughter. After talking pros and cons, I asked him his opinion and he put it out there: lease a brand new one. They had great deals going on and I could put her in a brand new vehicle for $179/mo. with just my signature. Having never leased a car before I dismissed this option out of hand, but didn't tell that to Ernie. I thanked him for his help, we talked a bit about used cars, and I told him I would get back to him. I went online, tracked down a couple of possible leads at other places. Surprisingly, the dealerships I contacted were very slow to respond. With no solid leads by the next afternoon, we went to Cornerstone Mitsubishi, ostensibly to pick up the Galant and take it home while I figured out what to do next. When we started talking to Ernie, he said again, "Why don't you talk to my brother, Gerry, and see what he can do for you? It can't hurt to ask." Still dubious, I met with Gerry and he started crunching numbers. Using the Galant as a trade in we were well under the anticipated $179/mo; this deal started sounding interesting. In the mean time, my daughter is closing in on the most expensive Lancer in the showroom. The Lancer had a great safety rating, handled well in the snow - a must for someone going to college in NH - and came with warranties that no used car could beat. I called my daughter over and asked her what she thought. We had been pricing a basic model in the showroom, but of course, her highness had to ask: "What about the blue one?" At a couple thousand dollars more than the one we were discussing, I doubted this would fly. Gerry said, "Sure. We can do that." I just looked at him. As he crunched, we walked over for a closer look at the 2010 Blue Lancer. It had everything she wanted and, "Oh, MOM! It even has Bluetooth!" When I learned that that meant she could answer her phone without taking her hands off the wheel or her eyes off the road, I was ready to deal. We talked about the incentive reward for bring a repeat owner, the trade in on the Galant, and other allowances that I am sure Gerry pulled out of the air. We were well into the $160s/month arena when he said: "Now, if you would consider putting something down up front we could get this even lower." Considering I had been ready to shell out a huge chunk for a used car, a little bit toward this was no problem. By the time we were done, we were looking at $139/ month (and I did not put down very much at all!) for a 3 year lease with 12,000 miles a year. The only thing that worried me was the 12,000 miles per year limit. By this time brother Billy had come into the picture, and told me: "You don't have to do this, but let me tell you what I did with my lease..." If I paid $5 more a month, I could get 15,000 miles a year. Comparing that to what a mileage overage could turn into, this was a gift. The next day we returned to the dealership to take possession of the "best car on earth." The kid even had to call me from her car to show me how bluetooth worked. She was in heaven. I have taken both my cars to this dealership time and time again and have never been mislead or disappointed. They show me every consideration and courtesy I could imagine, even honoring discount coupons I leave home on the table. A typical case in point: My daughter needed to take her older car in for a problem repair, I was working and she had no m

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by Joeinboston on 11/03/2009

I had researched dealers in the area, and not only had cornerstone constantly ranked high, but word of mouth from their customers speaks volumes. So it was no surprise that when I looked them up, to discover that they have won the Mitsubishi president's diamond club award, awarded for having the best customer satisfaction in all of New England. The two owners, Bill and Jerry, work and have desks in the showroom floor. There was no middle man salesperson, just the satisfying experience of dealing DIRECTLY with the owners. They answered all of my questions, explained all the possible options and features of the car, and offered it to me at a price that was a good deal off of MSRP, the same visit. No games here. I was so satisfied with the service, up front answers, quality of the service center, that I made my purchase. I am now the very happy owner of a 2010 Lancer Evolution. If you are even considering purchasing a new or used car, especially a Mitsubishi of any kind, it is well worth your drive to Wilmington, MA just outside of Boston to visit Cornerstone Mitsubishi. It is now a place where I feel welcomed and you will too. Mention to them that Joe sent you and I promise they will take great care of you!

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by blackmind on 01/02/2008

My car had been acting up after 14,500mi so I had it towed to Cornerstone Mitsubishi. Once there they seemed annoyed that my car was in their shop. The repair tech wanted to know what the problem was and I explained to him that the transmission was not working correctly. He explained to me that Mitsu won't be replacing the clutch and had been 'fishing' for a confession that I had been racing. I am under warranty and was sad to hear that I wouldn't be covered for a clutch replacement so early considering the only racing I have been done was on my X-Box. Frustrated right off the bat it just gets better. No loaner was available and the rep offered the local Enterprise car rental shop for $25.00 a day (first day paid by Cornerstone). So now I have two bills! It has taken multiple days to fix the car and there has been a stonewall approach that all of this is 'my fault'. I guess this is what I get for just driving the car!? Clutch repairs should take at most three days. This has taken over a week! Way to go Mitsu...a round of applause for confirming how useless your company is.

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