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Exceptional Customer Service

Written by captmac on 12/29/11 12:15:08 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Dear Herb, To say that Nik Bushati and the folks at Herb Chambers Honda in Westborough provided complete customer care, from start to finish, doesn't even begin to tell the story. They provided extraordinary customer care! I was met in the parking lot by Nik who approached us in a low key, friendly and welcoming way. He was well spoken and solicitous and guided us through the vehicles on the lot without pressuring us, but rather, "assisting" us with the selection of car models and prices. He made an effort to get to know us, and what we were looking for in a car, and then guided us around the lot. It didn't stop there; from the moment my wife and I entered the showroom we encountered pleasant, friendly and upbeat people working the floor and the reception desk. Everyone was supportive and created a comfortable environment for us to consider our options. Nik guided us through the paperwork and introduced us to Mark Guarnieri, the business manager who worked with us on finding the right financing for our purchase. Mark could not have been nicer or more helpful. He is a credit to your organization. By now it's obvious that we were treated the way we would like to be treated and you can be sure that we will be singing your praises with all our friends. You've put together a well trained staff, who have obviously taken customer service to heart. Best regards, Albert and Ann McCarthy (Two very happy customers)) P.S. Our daughter Caitlin bought a Toyota through Herb Chamber Toyota in the Worcester area and had a very similar experience. Keep it up!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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