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The customer is always wrong

Written by samgreen on 04/26/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

They quoted one price on the phone and charged a higher price (for the same work). When I questioned them, they denied it. Also, they didn't repair it correctly, and wanted us to pay again. Somehow that too wasn't their fault. I had the work done at a local mechanic who did it right the first time and charged about 25% less for both parts and labor.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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