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Prime Scion Sales Reviews

  • 1575 VFW Pkwy
  • West Roxbury, MA 02132 (map)
  • (888) 724-2596
  • Chat with Dealer
Sales Rating:

2013 Honda Fit

Written by StewTheBaker on 12/21/13 11:59:28 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I started shopping online, with the help of Edmunds.com. After several e-mail and phone calls the online sales rep., Shawn, committed to a specific price. I told him I expect Prime to make money. What I do not expect is to buy a car then find out, via Edmund's TMV, that other people are paying less. When you go into the dealership the online rep is going to hand you off to a floor room sales rep. There seems no way around this. Buying a car is a big deal and even the quickest test drive and accessory explanations is going to take a several hours. And these people have families to feed. Of course they are going to try to sell you other options. As long as you have a firm price before you enter the dealership you should be O.K. I don't know about the other sales reps. but the one that was assigned to me, when I entered the showroom, Brian H., was helpful and low key. My advise is to ask for him before you even get to the dealer.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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Thank you so much for taking the time to write an online review for us and for your kind words about Brian. I'm glad you had a good experience! Tim Veiga, General Sales Manager Prime Toyota Scion

  • By primemotors
  • on 02/26/2014
  • 11:18:05 AM PST
  • (dealer response)
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