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Wellesley Volkswagen of Wellesley, Massachusetts

OVERALL SALES RATING:
4.8 stars
Reviewed by 1 member
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OVERALL SERVICE RATING:
3.8 stars
Reviewed by 3 members
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DEALER INFORMATION:
Wellesley Volkswagen
231 Linden St
Wellesley, MA 02482
(781) 237-3553
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HOURS:
Sunday
12:00 pm- 4:00 pm
Monday
9:00 am- 8:00 pm
Tuesday
9:00 am- 8:00 pm
Wednesday
9:00 am- 8:00 pm
Thursday
9:00 am- 8:00 pm
Friday
9:00 am- 6:00 pm
Saturday
9:00 am- 5:00 pm
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Sales Reviews of Wellesley Volkswagen
Sales Rating:
4.8 stars
Sales Associate:
5 bars
Vehicle Inventory:
4 bars
Finance Department:
5 bars
Trade-In Process:
N/A
Buying Process:
5 bars
Be sure to talk to John Nesbitt before you buy from somewhere else!
by harbilly on 07-11-08 (01:39PM)
Pros:
excellent price, excellent service
Cons:
their inventory could be problematic, if it's not a big deal if you are not exetremly picky

I bought a brand new 08 GTI from this dealership recently. Their internet manager, John Nesbitt, gave us the best price we can ever found from other dealers in our area. The whole negotiation was simply by sending a few emails back and forth. Once we agreed on the price by email. We went and test...

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Service Reviews of Wellesley Volkswagen
Service Rating:
4.3 stars
Quality of Work:
5 bars
Parts Availability:
4 bars
Price:
N/A
Waiting Area:
3 bars
Shuttle or Loaner:
5 bars
Excellent service department
by ispro on 09-19-08 (02:54AM)
Pros:
Quality level of service
Cons:
I had to visit too often..

I have been a frequent visitor to the Service Department over the past six years.   The service advisors have always been helpful, polite, worked hard to get my car in quickly, and helpful with alternative transportation.   I unreservedly recommend Service at this dealership.  Now, if VW could on...

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Service Rating:
2.5 stars
Quality of Work:
4 bars
Parts Availability:
3 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
N/A
terrible service department
by halvorka on 08-01-08 (06:07PM)
Pros:
none in my experience
Cons:
overcharging, long wait, inconsiderate

Super rip off and no customer care - this place charged me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it.  I had an appointment and brought the car in at 7:30am to have the latest VW recall work done and to have the LATCH system installed on one side of my 2001...

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Service Rating:
4.6 stars
Quality of Work:
5 bars
Parts Availability:
5 bars
Price:
5 bars
Waiting Area:
4 bars
Shuttle or Loaner:
4 bars
If you live west of Boston - go to Wellesley VW and nowhere else
by deutsch18 on 08-06-07 (08:20PM)
Pros:
excellent service, repairs done right the first time, very professional service advisors!
Cons:
vw of america sometimes hinders what the local dealers can do

Over the last 3 years, I've taken my 2002 Passat wagon with the 1.8T engine  to Wellesley VW for routine maintenance and not so routine maintenance. After all my visits, I'm happy to say that quality of the work done on my vehicle, as well as my sister's 2006 passat sedan with the 2.0T engine ha...

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