Watertown Ford Service Reviews Dealerships
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Watertown Ford Service Reviews

  • 625 Pleasant St
  • Watertown, MA 02472 (map)
  • (888) 732-8013
  • Chat with Dealer
  • Awarded in 2015

Service Reviews

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Service Rating Service dept is awesome By Misioux31 on 02/01/16 10:52:22 AM PST
Recommend this dealer? Yes

I have worked with Watertown Ford for many years. I have always had a great experience with them. I have never been steered in the wrong direction. Always nervous when your a female going into a service department feel they will take you for a ride but I can honestly say that j have never had tha...
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Service Rating Exceptional Service By Private1266 on 01/29/16 05:37:30 PM PST
Recommend this dealer? Yes

Service is fast and friendly staff. The wait area is relaxing, clean and a nice treat with beverage and snack area. Committed to outstanding customer service and appreciation.
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Service Rating Great Service - can't beat QuickLane By douglindland on 12/02/15 01:19:38 PM PST
Recommend this dealer? Yes

Great job by this dealership. Shawn is always helpful.
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Dealer Response

douglindland, thank you for your kind words and congratulations on your new vehicle! All of us here truly value your business and look forward to your next visit!

All Comments (2)
Service Rating Complete under warranty repair By SusanandDavid on 10/13/15 08:17:53 AM PDT
Recommend this dealer? Yes

Our 2012 Escape had a blower issue which was repaired previously, but a second problem revealed that real issue was a moisture issue, not the burned out resistors, which required a more extensive repair. Since we had purchased the extended warranty, it was fully covered. Though there is normally a...
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Service Rating Warm friendly Staff By iskellyk on 09/18/15 08:56:43 AM PDT
Recommend this dealer? No

I am more than pleased with the staff and service I received. My issue is not with the service department so much as with Ford policy (I assume). I live in the city of Boston and the service center is in Waltham. They don't offer any means of getting back to the city unless you rent a car. I ten...
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