Watertown Ford Service Reviews
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Watertown Ford Service Reviews

  • 625 Pleasant St
  • Watertown, MA 02472 (map)
  • (888) 732-8013
  • Chat with Dealer
  • Awarded in 2015, 2016

Service Reviews

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Service Rating Quick Lane Makes Awesome a Routine Event By FIESTA1357 on 04/18/16 02:49:33 PM PDT
Recommend this dealer? Yes

Walked in 04/04/16 at 0745hrs and spoke to Shawn Murphy the Quick Lane MGR. I asked for an Oil and filter change.Mr Murphy suggested the Works Pkg. for a quoted price and I agreed. I came back after work a little early 1630hrs. The car was ready and the price was the same. How can you go wrong? This...
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Service Rating Service could be better. By Donna4737 on 04/01/16 08:13:37 PM PDT
Recommend this dealer? No

Our invoice #156346 (March 18, 2016) service in Watertown Ford, Waltham, MA. We have taken our truck to Watertown Ford since 2013 (year we purchased our truck). We were in recently for an oil change and to fix the parking break (under warranty). It was a Friday night and when WE called at 4:30pm th...
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Dealer Response

Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to make this right with you, if we still can. We take our customersí comments serious... Read more

All Comments (1)
Service Rating Complete Professionals By Davisla3 on 03/22/16 06:40:01 AM PDT
Recommend this dealer? Yes

I have never felt appreciated the way I felt here. I usually do not go to the dealer for service for obvious reasons, however not only would I bring my vehicle back here (next week actually) but I would advise anyone reading this to also bring your car there not because they are cheaper than most pl...
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Service Rating Excellent Service By Andy_Philly_PA on 02/26/16 01:55:39 PM PST
Recommend this dealer? Yes

I had an amazingly terrific experience at Watertown Ford Service. Iím from the Philadelphia area, my daughter took my new 2016 Ford Explorer Sport up to Brighton to visit some friends. My new car was brutally side-swiped while parked in Brighton. The rear axle was destroyed, and I was devastated....
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Dealer Response

Thank you for your wonderful response to the quality of service our Staff provides, Andy_Philly_PA! Thanks again for your business!

All Comments (1)
Service Rating Service dept is awesome By Misioux31 on 02/01/16 10:52:22 AM PST
Recommend this dealer? Yes

I have worked with Watertown Ford for many years. I have always had a great experience with them. I have never been steered in the wrong direction. Always nervous when your a female going into a service department feel they will take you for a ride but I can honestly say that j have never had tha...
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