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Watertown Ford Service Reviews

  • 625 Pleasant St
  • Watertown, MA 02472 (map)
  • (888) 514-6268
  • Chat with Dealer
Service Rating:

Unscrupulous service

Written by frarob on 07/28/08 12:00:00 AM PDT
Recommend this dealer? No

I recently brought my 1995 ford Taurus in for a recall repair of the cooling motor fan (Apparently, many 1995 Ford Taurus were equipped with defective fan motors and, as a result, an open-ended recall was issued by ford in December of 2001). I explained to the service department that the fan motor first started making a grinding mechanical noise while I was on the highway and, within thirty minutes, the car had overheated. I further informed them that upon closer examination I had found that the fan motor fuse had blown - hence the overheating. Furthermore, I explained that I had replaced the blown fuse with a new fuse in an effort to diagnose and repair the problem myself - but, removed the fuse immediately as I could see that the fan motor was severely compromised (noise and heat). While researching the problem on the internet I stumbled across the aforementioned recall notice. Watertown Ford effected the necessary repairs on my vehicle within the parameters of the Ford recall. Upon completion of the repairs, they informed me that the fan motor was not working at all. When pressed they said the fan motor was working but not coming on at the required temperatures. They further explained that it would cost me $99.00/Hr to diagnose the problem. They assured me that the diagnostic and repair costs would be covered by Ford if they could be directly linked to the failure of the cooling fan motor. After expressing my feelings of trepidation inre to trusting Ford Motor Company to voluntarily take responsibility for any subsequent repairs, I agreed to have them do a maximum of 2 hours of diagnostics on the problem. The service manager contacted me later in the day and explained that they had found a problem with the fuse receptacle that controls the cooling fan. He explained that one of two spade-fuse receptors was making inadequate contact with the fuse and, therefore, the fan was not getting the current it needed to operate. He said that it was a simple matter of bending the receptor contacts back into shape. I returned to the dealership the following day in full expectation of picking my vehicle without charge as there was no mention of remuneration during the phone call the day before. Upon arrival, the service manager tried to charge me for the time required to diagnose and repair the fuse receptacle. I told him that I was unhappy with the idea of paying for any diagnostics or repairs for the following reasons: 1. The old fan was operating prior to the Watertown ford effecting repairs. If there was a problem with the fuse receptors the old fan simply would not have worked. 2. The 2 spades on the fuse that I replaced were seated extremely snuggly in there respective receptacles. In fact, it took a considerable amount of effort to remove the blown fuse. There was no indication at all that either spade receptor was loose during the installation of a new fuse. 3. They (the service dept.) had already indicated to me that the new fan was working. That it was a timing problem that was the focus of there concern. They had even cited a number of components that could cause the fan not to turn on at the proper time. When I raised this fact with the service manager, he said that they knew the new cooling-fan motor was working because they had applied twelve volts to it from an external source to test it. He couldn't explain, however, how they were able to come to the conclusion that there was timing problem with the fan motor circuit if there was no voltage to the installed fan. It doesn't make any sense at all to be focusing on timing problems if the cooling fan circuit itself is not getting the requisite voltage it needs to operate. From a diagnostic point of view, one always checks source voltage first! I concluded my arguments by suggesting to the service manager that the real reason the mechanic couldn't get the replacement fan to work was because there was no fuse in the circuit. As previously stated, I hadre


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Since I have had the same problems with Boch Honda: having one thing wrong and coming out with 2 things wrong that were much more expensive, I know how true it is. When finally I got National Honda to make them fix the things they broke, I picked it up to find out they had destroyed my tape player. This time, both the service manager and the sales manager refused to fix this THIRD thing they had broken. That means I buy nothing from BOCH....since they're all owned by the same crook. So I need to find a dealer with scruples to buy a FORD Fusion from. In the Boston area, theorectically. Anyone know of one?

  • By alicecbrown
  • on 12/06/2010
  • 05:36:02 AM PST
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