Boston Volkswagen

5+ stars for Rick Dolliver. He gave me a great deal, without all the bullshit that you usually have to go through when buying a car. I almost did not come here based on the horrendous previous reviews. The only reason I stepped foot on this lot was I knew that they had the exact car I was interested in. I had absolutely no intention of buying my 2011 Jetta here. I walked on the lot at the same time Rick Dolliver was coming in, and he asked if he could help. With my dukes up I said 'ok'. After talking with him for a while, and going on a test drive I realized he was actually LISTENING to me. He did not try to upsell me or pull and of the shenanigans that usually go hand in hand with car shopping, It was all very easy. All of that being said, I doubt I will be using this location for my service. Most of the negative reviews pertain to their service department and I have no desire to deal with that mess. A word to the wise- Quirk is no better. My suggestion to Boston VW is that you seriously need to clean up your craptacular reputation with your service group. With time, and effort you might be able to repair it but you need to get some happy customers who don't feel cheated and condescended to, and that will be a positive reference for you. Again, I am leery of the service department, but would recommend Rick Dolliver to anyone who is looking for a respectful, knowledgeable sales rep.