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Dealing with car purchases is always nerve racking whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the incredibly high standards of professionalism, the good humor, and thoughtfulness of the dealership. Their philosophy was essentially, "how can we help you". Ben M. and his sales team put me completely at ease. Rusty J. was superb in following up ; completely without pressure or hassle. They made the decision to purchase hassle free and easy making clear that my satisfaction was key in the entire process. Of course while that treatment helps, it is the after purchase care that was the true test of their professionalism and they were extraordinary! All aspects of care, question, detail and minor issues were dealt with promptly, painlessly and without hesitation. On the contrary, they were apologetic for any inconvenience and following up afterwards to ensure my satisfaction. These are not the type of people that relinquish responsibility at the time of sale but continue to fret and work hard afterwards. It is very clear that they are committed to going "above and beyond" for any and all clients. I have absolutely no hesitation in recommending Ben, Rusty, the service team of Pat, Dave, Pete and Tom. They are the best ambassadors of commitment to client service I have encountered.
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