Sales Reviews - 1684629957

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THE place for Land Rover

Written by maxw523 on 11/05/12 03:10:02 PM UTC Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Dealing with car purchases is always nerve racking whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the incredibly high standards of professionalism, the good humor, and thoughtfulness of the dealership. Their philosophy was essentially, "how can we help you". Ben M. and his sales team put me completely at ease. Rusty J. was superb in following up ; completely without pressure or hassle. They made the decision to purchase hassle free and easy making clear that my satisfaction was key in the entire process. Of course while that treatment helps, it is the after purchase care that was the true test of their professionalism and they were extraordinary! All aspects of care, question, detail and minor issues were dealt with promptly, painlessly and without hesitation. On the contrary, they were apologetic for any inconvenience and following up afterwards to ensure my satisfaction. These are not the type of people that relinquish responsibility at the time of sale but continue to fret and work hard afterwards. It is very clear that they are committed to going "above and beyond" for any and all clients. I have absolutely no hesitation in recommending Ben, Rusty, the service team of Pat, Dave, Pete and Tom. They are the best ambassadors of commitment to client service I have encountered.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

Post a Comment or Update This Review


Thank you for taking the time to post this outstanding review. It is great to know you are as pleased with us today as you were on "day one". Fortunately, we have a great group of folks working together to ensure every guest we meet feels the way you do. Rusty, Pat, Dave, Pete and Tom are all perfect examples of this. Each of them loves providing exceptional service to their customers. They wouldn't have it any other way. We will look forward to serving you again soon. Sincerely, Ben Muenzberg General Manager - Herb Chambers Land Rover Jaguar Sudbury

  • By herbchambers
  • on 11/20/2012
  • 07:12:50 PM UTC
  • (dealer response)

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