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BMW of Peabody Service Reviews

  • 221 Andover St
  • Peabody, MA 01960 (map)
  • (888) 876-4380
  • Chat with Dealer
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Service Rating WORST DEALERSHIP EVER!!!! By disgruntled77 on 01/10/14 09:54:50 AM PST
Recommend this dealer? No

Never have I seen a dealership that would go to such lengths to avoid honoring a clear warranty replacement item. They blatantly lied to me about the test results, even after I gave them multiple opportunities to reverse their decision by substantiating their mistakes through other service facilitie...
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Dealer Response

As a premium car dealership we understand and practice excellent customer service. We also understand that by the nature of our business we will receive feedback from our customers. We not only welcome this feedback we solicit it. Customer feedback provides us... Read more

All Comments (1)
Service Rating Helpful and Courteous By cbf2 on 12/13/12 06:05:20 PM PST
Recommend this dealer? Yes

Kay has been my service advisor for many years and has always been very helpful and courteous to me. Recently, my car with almost 100k mi on it had to be towed into service, and Kay called to tell me the problem and the cost. I said I'd rather put the money into a new car. She arranged for a car to ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating never bring your car HERE!!! By c_sylvain on 06/22/12 07:01:15 AM PDT
Recommend this dealer? No

I came in for a recall part for my vehicle with an apt with kay. Every time i come in this place the the vibe is cold!. they lack people skills and customer service skills. i dropped off my vehicle and was not offered a loaner but a ride?? and when i pick up my vehicle i Found out that BMW service d...
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Service Rating Bad experience with BMW Peaboday service center By kit8 on 08/30/11 11:07:32 AM PDT
Recommend this dealer? No

Nice people but just lost faith in their ability to accurately diagnose and fix problems. Had to go back multiple times with same issue and each time they would replace a different part (ker-ching!) or spend hours trying to see if it was electrical.
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Service Rating Excellent Performance and Service By bosco493 on 05/24/11 06:16:49 PM PDT
Recommend this dealer? Yes

After dealing with numerous vehicle service outlets I can say without question BMW of Peabody sets a very high standard for others within the industry. For about 3 years now I have been working with Tom for all of my service needs. Time and again I have been impressed by his professionalism and work...
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