BMW of Peabody Service Reviews Dealerships
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BMW of Peabody Service Reviews

  • 221 Andover St
  • Peabody, MA 01960 (map)
  • (888) 876-4380
  • Chat with Dealer
  • Awarded in 2013, 2014, 2015

Service Reviews

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Service Rating BMW of Peabody By Znavas0115 on 12/31/15 09:55:41 AM PST
Recommend this dealer? Yes

I wanted to say that BMW of Peabody has the service department!!! Robert Hannafin is outstanding when it comes to customer service never have to wait you come in and they take excellent care of their customers! I would definitely recommend them😀
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Service Rating Outstanding service, great service advisor By konstantinx5 on 10/31/15 03:47:07 PM PDT
Recommend this dealer? Yes

BMW of Peabody service department is the best (I have tried 4-5 bmw dealerships before). Service performed is great, all issues are identified correctly right away (other bmw dealerships had constant problems with this one) and taken care of in a timely manner. Special thanks to my SA, Greg Stani...
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Service Rating Excellent Service By Beachboy1962 on 10/28/15 09:06:11 AM PDT
Recommend this dealer? Yes

I went to the BMW in Peabody for tire replacement and the service department were very professional and courteous and the replaced my tire in no time. I had anothe flat again in the same tire, I thought that they did not fix it from the last time but I was surprised that the service man actually sho...
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Service Rating 2007 530xi By coast24 on 09/07/15 12:10:13 PM PDT
Recommend this dealer? Yes

I always call or email Matt Hefron to make my service appointments and have been doing so for years. Matt is always very pleasant and extremely knowlegable about bmw's and can often suggest service needed if I explain the issue being experienced.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating WORST DEALERSHIP EVER!!!! By disgruntled77 on 01/10/14 09:54:50 AM PST
Recommend this dealer? No

Never have I seen a dealership that would go to such lengths to avoid honoring a clear warranty replacement item. They blatantly lied to me about the test results, even after I gave them multiple opportunities to reverse their decision by substantiating their mistakes through other service facilitie...
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Dealer Response

As a premium car dealership we understand and practice excellent customer service. We also understand that by the nature of our business we will receive feedback from our customers. We not only welcome this feedback we solicit it. Customer feedback provides us... Read more

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