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Herb Chambers Lexus of Norwell Sales Reviews

  • 22 Pond St
  • Norwell, MA 02061 (map)
  • (866) 642-4292
  • Chat with Dealer
Sales Rating:

Best Car Buying Experience Ever!!!!!

Written by carolem1 on 06/08/14 11:03:55 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My daughter and were just driving through the lot looking at cars and on our way out we were approached by a smiling salesman, Marcenel. He did not motion for us to stop, but gave me the impression that if I wanted to stop he was ready to answer any questions I had. I didn't have much time to spend so I just pulled over and talked to him through the window. I told him I was looking for a slightly used Lexus and mentioned to him that I had seen one online I was interested in at another HC dealership. He volunteered to look into it for me, took my name and number and called me back within the hour to tell me he would drive to the other dealership and bring the car back to Norwell for me to try it out the next day. Unfortunately (initially) by the time he arrived at the dealership, someone had put a deposit on that car. He called me from the dealership to let me know, but had found out in the meantime that they had just gotten a trade in that day that was the same car I wanted. He offered to let me see it, before it went through the shop, to see if I "loved" it, which I did. It was now 5:00 on Mother's Day and I went in and spoke with Marcenel and Donna, the manager on that day, and made the deal in less than 10 minutes and it wasn't because they were rushing me out the door, which they certainly weren't. It was because they were that easy to deal with. That is how the whole experience went. Marcenel kept in constant contact with me while we were waiting for the title to come in. He called me as soon as the title came in and was there on his day off to deliver the car to me and explain how everything worked, thanks for your patience Marcenel. The last thing he did for me was even drive to the old car owner's house to retrieve the second set of keys for me. That's how to treat your customers!!! Couldn't be happier with my car or the way I was treated throughout the whole experience. So, if you're heading for this dealership, ask for Marcenel, and I'm sure you'll be happy you did!!!!!!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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