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Lexus of Northborough Service Reviews

  • 14 Belmont St
  • Northborough, MA 01532 (map)
  • (888) 476-4360
  • Chat with Dealer
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Service Rating The Exemplar By celery on 05/16/13 06:23:27 AM PDT
Recommend this dealer? Yes

The service at Lexus Northborough is the exemplar for other car dealerships. Always timely and courteous, they provide a comfortable waiting area or a car so you can run your errands while waiting for your car to be serviced. I drive 30 minutes to get my car serviced in Northborough.
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Dealer Response

I would like start by offering my sincerest gratitude for both your patronage and this excellent review! At Lexus of Northborough we strive to provide the highest quality of customer service, and I am delighted to hear that your experience reflected that value... Read more

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Service Rating Normal grease, oil, and filter,check all fluid levels By sbonasoro on 05/15/13 02:42:00 PM PDT
Recommend this dealer? Yes

I could not be happier with the way I was treated by your service associate Mike O. He is the best. At the present time I have 3 Lexus models and a great deal of the reason I keep buying at Lexus of Northboro is Mike O. and Matt P., and Angula. Keep up the good work guys and we'll keep coming back.
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Dealer Response

First and foremost, thank you very much for both your patronage and this wonderful review! I am delighted to hear that you had such an outstanding experience with our service department and that you found Mike, Matt, and Anjula to all be so helpful. We strive ... Read more

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Service Rating great dealership By mtcarn on 05/13/13 05:55:14 PM PDT
Recommend this dealer? Yes

servicing your car is a neccessity and Lexus of Northborough makes it painless,(not free)but always comfortable and helpful. I travel nearly 50 miles for service.
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Dealer Response

I would like to extend my sincerest thanks for both your patronage and this wonderful review. I am delighted to hear that you've had such excellent experiences at Lexus of Northborough and that you have been so pleased with our service department. We work hard... Read more

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Service Rating a happy customer By jarchambeault on 03/01/13 01:58:42 PM PST
Recommend this dealer? Yes

I have been a customer of Lexus of Northborough for six years. The service department deserves accolades for the way employees treat their customers. I could not be more satisfied. My ratings above say it all.
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Dealer Response

Thank you for this review! I am pleased to hear that you have continued to come to our dealership for 6 years because of the service team's customer service. We hope to see you again soon. Make sure to follow us on Facebook and Twitter for current news and off... Read more

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Service Rating Superior Customer Service By thiscarrocks on 02/28/13 03:18:41 PM PST
Recommend this dealer? Yes

I have my 1996 Lexus SC400 serviced at Lexus of Northborough. The service staff is always friendly and professional and the Master Service Technician takes great pride in his work. They are a pleasure to do business with!
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