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Grava Chrysler Jeep Dodge Ram Service Reviews

  • 29 Mystic Ave
  • Medford, MA 02155 (map)
  • (888) 356-4147
  • Chat with Dealer
Service Rating:

Can't Get The Job Done Right

Written by lesfs on 09/18/08 12:00:00 AM PDT
Recommend this dealer? No

I brought my car in to be fixed at Grava and this is the 8th time I have been back for the very same issue and they will not fix this issue. When I first brought my car in they said that it was the computer chip, since it was throwing off all these errors on the computer. Then they told me they thought it might be the O2 sensor, so they replaced. The same issue was still happening and I took it back in, again they said it might be the computer, but then said the O2 sensor was faulty and replaced it again. The same issue was still happening so I brought it back and they mentioned the computer chip yet again, but then said it was a leak in the exhaust and patched it. The same problem happened again. They said that two of the cylinders needed to be replaced on the exhaust so they ordered the 2 parts and only one part came in correctly. They said they needed to send the incorrect part back and get the correct one, but I could drive the car - it was safe. Well it stalled twice on the road and the part took 2 weeks (from Milwaukee) to arrive in Medford, regular mail would get it there in 3 days. They replaced the 2 pieces and sent me on my way. Well I am now on my 8th visit to them. I told them to drive the car and see for themselves but of course nothing happened while they were test driving it. I have explained exactly what the problem is so the mechanics should be able to fix it, but because my "Check Engine" light is not on they can not do anything to the car because it is not showing any error codes. I'm sorry but back in the day when they did not have "Check Engine" lights you could go to a mechanic explain the problem and they would fix. Why won't this dealership fix this issue? The car is still under warranty so they are getting their money from Chrysler. I will never buy another car from this dealership or take any of my vehicles to their service department. They have turned me against Chrysler and Dodge vehicles becasue of this ordeal.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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