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Grava Chrysler Jeep Dodge Ram Service Reviews

  • 29 Mystic Ave
  • Medford, MA 02155 (map)
  • (888) 356-4147
  • Chat with Dealer
Service Rating:

The Worst Service. Period!!

Written by badgrava on 07/06/10 12:00:00 AM PDT
Recommend this dealer? No

I purchased the wheel and tire insurance for $260 when I bought my vehicle new. Well, inconviently, I had two flat tires on two different days. Dealing with Andre is painful, he dislikes his job very much. He charged me two different prices for repairing a flat, even when I told him I had the insurance, paperwork in hand, he gave some lame excuse why it didn't pertain to these repairs. An even worst excuse for why it cost differently just two days apart. I called the sales manager because when I bought the insurance it was sold under false pretenses. "Just drive into the shop if you have a flat and we'll repair or replace"' LIES! He quickly transfered me to the service manager who initially was going to fix the problem but I never heard back from him. AWFUL service. Avoid at all costs. Read the reviews, they're mostly poor and no one cares to change their truly unsatisfactory customer service.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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