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Grava Chrysler Jeep Dodge Ram Service Reviews

  • 29 Mystic Ave
  • Medford, MA 02155 (map)
  • (888) 356-4147
  • Chat with Dealer
Service Rating:

Nothing but problems

Written by taken4aride on 09/08/09 12:00:00 AM PDT
Recommend this dealer? No

I have driven Jeeps for the last 20 years. When I first saw the Jeep Commander I was excited. In July 2006 I purchased a 2006 Jeep Commander new from Grava. I really don't drive much but I need a reliable car. In July 2008 with a milage of about 8500 miles on the car I took it to Grava Service for regular maintenance that included an oil change, check fluids, etc. I didn't get a half mile down the road and suddenly the air conditioning/heater unit started making this noise like gravel was caught inside the unit. I was also getting what I came to find out was a tire light. Called Grava and told them. They told me to bring the car back in and they would check it. They checked it and told me that some dirt had PROBABLY gotten into the air conditioning during servicing. I needed a "motor blower." The woman at the service desk told me that they would have to order a part and the part should be in within 2 weeks. I never heard from Grava regarding the part. Since the air conditioning issue didn't have anything to do with the driveability of the car I just gave up on the part. As far as the tire light. The mechanic said I had something in my tire. They fixed the tire and the light went out. Now. Fast forward to August 2009. My car now has 18,000 miles on it. I bring it to Grava service for a yearly sticker and regular maintenance. I did mention the part that they were supposed to have ordered for me the prior year. I was told they would look into it. Long story short. A $29.95 annual sticker ended up costing me about $600.00. I was told that in order to get a sticker my 2 front tires had to be replaced because they were in such bad shape. I wondered how 2 original tires would need replacing with only 18,000 original miles on the car. But I didn't voice my question. And again as I was driving away from the Grava the tire light was back on even after just having 2 new front tires put on. As for the "motor blower" part for the air conditioner. Yup. You guessed it. They had to order it and it would be in in about 2-3 weeks. It is September 8th and I haven't heard from Grava. (I did make a call to Grava service before completing this review. The part will be in by this Thursday, 9/10). Now....my Commander is intermittently refusing to start when I turn the key. I was stranded and called AAA. They said it appeared to be my starter. Another milestone for me. I have the only Jeep Commander that needs a new starter at 18K miles. However, this problem only surfaced 2 weeks after I had it in to Grava for service. My issues with this car only seem to surface after being serviced by Grava. I am going to take an educated guess here. When my "motor blower" finally comes in and I take the car in...I will rack up another 500-1000 dollars for a starter or some other thing. I will keep you posted. I believe that I had an excellent car before it started being "serviced."


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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