I worked with Rob C. and had nothing short of a fabulous experience here. I went back three times to test drive the Passat and the Jetta and he never got frustrated with my inability to make a decision! Ultimately, I chose to lease a 2012 Jetta SE based on the lease payment price. Rob and Anna worked with me relentlessly to get my payment to a price that I was comfortable with. Not once did I feel pressured to sign papers, cut my 15-20 min test drives short (although if I had wanted to take a shorter route it would have completely been my decision), or feel rushed out of the dealership because they had closed 20 minutes ago. Even though Rob is one of the younger salesman that I met with in all of the dealerships I went to (Herb Chambers of Burlington, another Honda dealer, and a Nissan dealer in Medford) he blew the others out of the water in terms of customer satisfaction, politeness, knowledge of any VW vehicle (other salesman I worked with couldn't even tell me if the back seat folded down and they expected to win me over?), and pretty much anything else I asked. Rob follows up with phone calls or text messages, carries himself well and respects those that he works with, and isn't pushy - which is what won me over in the end. I'd recommend this VW dealer to anyone who's looking - a fabulous experience for something that is normally so stressful!
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