Wonderful Experience!Written by anne109 on 06/26/11 02:37:34 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I initially began researching car makes and models online, having a fairly good idea of what I wanted. In order to get any information from dealers, I found I had to submit contact information—a largely miserable experience, with one outstanding exception, Colonial Nissan of Medford. By and large, other dealerships emailed and phoned to the point where I felt hounded, and seldom did they provide any specific information, which was the ONLY thing I was interested in at that point. One salesperson even went so far as to leave a message that she had exactly the make, model, and color I wanted, only to tell my husband when he called back that the vehicle I wanted had been sold several weeks earlier, but perhaps she could interest me in something else? Neither of us were pleased to have someone waste our time. To make a long story short, Colonial Nissan was the only dealer who actually sent out informative emails containing model information and prices (unlike those from other dealers, who just encouraged us to visit), nor did they harass us with daily phone calls (they, in fact, didn't call once), nor did they claim to have just what we wanted, only to advise us later that we would have to "settle" for something entirely different, and if we didn't and wanted to keep on looking, good luck (with a ha-ha undertone) finding what we wanted! When we were close to the point of buying, Colonial seemed to have the largest inventory of the model we wanted, even though we knew ahead of time they didn't have exactly the specs we hoped for. As we walked around the lot, we were approached by one of their salespeople, Al Abramson, in a helpful but low-key manner. He was relaxed, humorous, and not at all pushy. In a surprisingly short amount of time, we ended up purchasing a vehicle that, although not precisely what we hoped for, was close enough. I have to say that this is the only time in my life I have actually enjoyed buying a car. My husband and I would recommend Colonial Nissan—their Internet Sales Team as well as their on-site staff—to anyone. We had a great experience there!