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Commonwealth Volkswagen Service Reviews

  • 1 Commonwealth Dr
  • Lawrence, MA 01841 (map)
  • (888) 714-8954
  • Chat with Dealer
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Service Rating Honda service on Dec 16, 2014 By LH18 on 12/21/14 10:56:06 AM PST
Recommend this dealer? Yes

Although my 2009 Honda CR-V was due for regular maintenance and a new set of tires, I drove in to the dealership (following a call to Commonwealth the day before) because of an unresponsive battery. Martin was the service person who helped me during this visit. He was courteous, pleasant, and thorou...
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Dealer Response

Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Martin is a great asset and we're thankful to have him on our team. We appreciate your business and we hope to see you again soon! Char... Read more

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Service Rating Great Service Department By RJ83 on 12/19/14 01:05:22 AM PST
Recommend this dealer? Yes

The service department staff is friendly and treat the customers with a lot of respect. When there is an issue they take the time to explain it.
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Dealer Response

We appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for choosing Commonwealth Auto for your vehicle needs. Take care! Charlene - Customer Relati... Read more

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Service Rating Not my regular mechanic, Nissan warrantee work, Good enough. By Cube_Owner on 12/19/14 12:44:29 AM PST
Recommend this dealer? Yes

Big television. Free cookies. Successful repair. Web appointment design that was flexible enough to allow the repair I needed. (I also considered a Nashua dealership whose website did not allow this, and they thus lost my business.)
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Dealer Response

Thank you for using our service department and the kind words about Commonwealth Auto. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don’t hesitate to ask if there is anything ... Read more

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Service Rating Routine service By Orthotech78 on 12/19/14 12:05:51 AM PST
Recommend this dealer? Yes

I have dealt with Buddy several times before for service. He has always been knowledgeable and courteous. My wife drives the CRV most of the time, but I usually take it in for service. I forgot to mention that one cold morning when I did take it , it was a little slow to start. When the oil change w...
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Dealer Response

We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Buddy was able to meet your needs. At Commonwealth Auto, we always strive to provide the utmost in quality and cust... Read more

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Service Rating Commonwealth Kia By laurenmax on 11/17/14 05:43:47 AM PST
Recommend this dealer? Yes

Fast service, very friendly and very nice to my 3yr old, even gave him a coloring book and crayons. Let me know about things that will need to be replaced soon but no pressure to fix them at that moment. I was also given an estimate on cost of things needing to be replaced.
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Dealer Response

Lauren, thank you for sharing this great feedback with us. We feel our service department is what makes Commonwealth Auto special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were please... Read more

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