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I purchased a new 2009 VW Jetta from Commonwealth in Oct 2008. At 5,200 miles I took the car in for an oil change. After the service was complete, the dealer offered to wash the car for me at no charge. I agreed. Two days later while fueling my vehicle I noticed moderate to server scratches on the front bumper, hood, right front fender, roof, both right doors, right rear fender, trunk and rear bumper. I promptly took the car back to the dealer to show them the damage that was caused by their car wash. The service manager informed me that they had a 'touchless' car wash and there was no way this damage could have happened in their facility. But he offered to fix the scratches at no cost to me. Being somewhat suspicious as to why he was offering to fix damages that Commonwealth motors did not cause, I began to snoop around. I went to the back of one of the buildings and found two non-english speaking men washing cars with brooms!! I confronted the General Manager, Brian Hess, with this information and photos, to which he denied any knowledge of this activity. Two days later I brought the car back to Commonwealth so they could attempt to buff out the scratches from the 'touchless' car wash. When I picked up the car that evening, not only were the scratches not gone, but the car was now covered with swirl marks from the buffer! I again confronted the GM Brian Hess with this latest development. This time he was quite rude basically stating they did the best they could, but he would paint the car if necessary. I told him that I did not want to paint a car with only 5k miles on it as it would lower the re-sale value and I did not trust the competency of his dealership.
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