Commonwealth Kia
Customer Reviews of Commonwealth Kia
WORST CAR BUYING EXPERIENCE EVER!
byon 12/21/2020
I sent in an inquiry for a telluride I found on their website listed for $42K. Michelle Godin responded. She went on to tell me that to lease this car would be $6100 down and $700/month!!! As could imagine i was blown away by this ridiculous offer. After going back and forth for awhile Michelle informed me that the website prices are not accurate, that the car has been marked up over $7k and was now $50k due to supply and demand...I completely understand supply and demand...but when your website says one price and ALLOWS YOU TO WORK OUT A DEAL ELECTRONICALLY...you might want to lead with "hey the car cost a lot more than our website says...sorry". She then became condescending and rude "Ive tried to explain the reasoning..." Michelle said "our dealership is ONLY charging $7k over the MSRP and that doesnt include doc fees etc" I have been shopping for a telluride for weeks, i have contacted 6 different dealers and no one else is marking up tellurides more than $4k. I received an email from Lamar Mclaughlin (Director of Business Development) stating that the Disclaimer on the website explains the discrepancy in price. Please see disclaimer below: Lease this 2021 Kia Telluride EX (Model #: J4442) . With $2,995.00 down at $474 for 36 months with approved credit . A $0.00 security deposit is required. Due at signing payment of $4,119.27 includes first month's payment. Lessee responsible for maintenance, repairs, excessive wear and tear, and excess mileage over 12,000 miles/year at the rate of $$0.20/mile. Early lease termination fee may apply. All tax, title, government fees, bank fees, vehicle registration fees, and $483 dealer doc fee are additional. Total monthly payments are $17,073.72 . Option to purchase vehicle at lease end is $26,205.60. Total capital cost of $40,448.00. Financing available through KIA Lease National with some states excluded. Offers cannot be combined with any other advertised offer. See dealer for complete details. Lease and loan quoting is a dynamic process so payments and terms are subject to change prior to contract execution by all parties. The payment quote above assumes that these taxes and fees will be paid at the time of sale by the customer in addition to the down payment amount stated. If these taxes and fees are not paid by customer at the time of sale, the quoted payment will be higher since these amounts will be included in the amount financed. Residential restrictions may apply. In stock units only. Dealer installed accessories are extra. Offer Expires: 01/04/2021 This disclaimer contains all the numbers of the deal i worked out, there is a single sentence in there "See dealer for complete details" which allows them to completely alter the deal...What they are doing is so shady and is false advertising. I would not and will not ever buy a car from any dealership associated with Commonwealth Motors. AWFUL CUSTOMER SERVICE AND OUTRAGOUS PRICES. "Shop us last, you'll love us"...yea i dont think so, never had a worse car buying experience in my life. SHAME ON ALL OF YOU!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
We were in a pinch
byon 08/12/2018
My wife had just totaled her vehicle and we needed an affordable replacement vehicle right away. Between Shaun, Zeke and Josh they were able to find us the right vehicle for our family at a very reasonable price taking our financial situation into account. We were able to drive away within 10 days of the accident thanks to their help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
buying a new car
byon 04/04/2018
Our sale person was very, very good. He knew the car very well and we give him an A for that. But we do have comments: The first was in the sale of the extend warranty and oil change. The way it was presented to us, no one told us that it was only good at that dealer. We have 2 others Ika dealers closer that Commonwealth and wanted to take it there for service, but now we are locked into only using them. When I bought my extended warranty on my Toyota, it is good at ANY Toyota dealer. We love our car, and really liked our sales person, but if we knew that the extended oil change and extended warranty was good there, we would Not have purchase that. They have no loyalty program. I have had both Fords and Toyotas and for every time I spend anything (service or parts) at those dealers, I get points, that I can use later for other purchases, weather it was service or parts. They do not have anything like that. Waiting room is very basic, compared to other dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Inventory and great to work with!
byon 03/30/2018
I had a great experience buying a new Sportage at Commonwealth Kia. Bob Nerden was a pleasure to work with. Funny and thorough, and didn't pressure me at all. That was important to me, as this was such a big decision. I communicated with the Sales Manager Josh via email before ever showing up - and they were able to be very helpful when I arrived. When I picked up the car, Bob reviewed all of the cars features with me, and allowed me to ask any questions. It's also great that the sales representatives can sell from all of the Commonwealth Motors (if you are comparing different makes/models) - I however had already settled on the Kia Sportage before I arrived. Overall great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great first time experience
byon 03/03/2018
After visiting several dealerships, I can say I had a great experience working with Bob Nerden. He is very knowledgeable and made me comfortable while searching for my best lease option.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect Experience
byon 01/30/2018
I just bought my third car from commonwealth Kia. They have great prices and a great staff, they made the whole process so easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Dealership
byon 07/27/2017
I am very thankful to Nicole Carrasco, Bob Nerden and Eric Krist. I built a car through kia.com and it shot off my information to several dealerships. Nicole contacted me a couple of times and I almost ignored her because I already reviewed their inventory and they did not have what I wanted. But her persistence paid off, we spoke and I was very specific about some of the non-negotiable requirements. Whether it was luck or just coincidence, my vehicle was on its way to their dealership. They made the process very easy! Between Bob Nerden (Salesman) and Eric Krist (Finance), they made sure they worked within my financial parameters and my very busy schedule, which included meeting me one evening just before they closed which kept Bob after hours. Since I was buying a car that hadn't been delivered yet, Bob kept me well informed of the progress. He gave me a very quick (to ensure we werent there all day) but informative tour of all the new/fun convenience features of the vehicle! He also helped set up certain applications like pairing my phone and if I had a power cord at the time, he would have helped with setting up Car Play but he showed/told me how to do it. Last, he followed up to make sure that I spoke with my insurance company, remind me to pick up my new registration and have my new vehicle inspected. The inspection is free the first time. I love my new car!! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/05/2017
No pressure sales approach. Bob Nerden was very helpful and took his time to make sure all my questions were answered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you Commonwealth!
byon 12/21/2016
Bought a used Kia Optima SX. There were 92K miles on it. Commonwealth serviced the car and delivered it to us looking like new. Bob Nerden was a pleasure to deal with. We shopped them last, and we loved them! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Dealership
byon 12/05/2016
Purchased a new Optima from Bob Nerden at Commonwealth. Great salesman. No run around that I got at other dealerships. Price was the price and they negotiated well to give me a fair deal. Highly recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Commonwealth Motors
byon 09/27/2016
Chris Drew was very helpful in making great purchase! He was very patient and provided pros and cons of each vehicle we test drove. I love my new truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent
byon 09/26/2016
I liked the atmosphere of the dealership. It did not feel like the only goal of the workers was to sell but rather to satisfy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
On line ssurvey
byon 09/18/2016
The best part of my purchase at Commonwealth Honda was Wilson Ramirez. He was professional, knowledgeable and helpful throughout the entire process. He had the vehicle ready for me on time, detailed and exactly what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 09/17/2016
Bob was very helpful and was never pushy. He was patient and knowledgeable about the Soul and its features. Thank you for a pleasant car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good deal - no aggravation
byon 09/13/2016
Jerome was terrific! He was very informative and listened to what I needed. Dennis at VW was great. Neither of them were pushovers but I left with a deal I was happy with. A very good experience. I'll be back
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Sales Person
byon 09/13/2016
I loved how Joel Cartagena made every effort for me to get a car. He has great customer service skills and is a great listener. One of the best sales person at Honda. I would recommend him to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Third time and looking for a 4th visit :)
byon 09/13/2016
I went to inquired about lease information and the deal that Adolfo and Brian Philo found for us was amazing that we ended up trading in our Civic 2014 for an Odyssey 2016. Just so you know, this is our 3rd vehicle from Commonwealth Honda in less than 2 years :) First two sales people were Jonathan and Gilberto :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Pleasureable experience
byon 09/10/2016
Sales Representative Roy Mazzrani was outstanding. Its not easy dealing with a Veteran with PTSD, and i must say, he dealt with me very well. Most people would take offence to my anger but he took things in stride, gave me space to vent, and handled things well. When i have an episode triggered its not fun, so thanks. He also showed myself and my wife the vehicles we wished to see and answered all our questions proving he is very knowledgeable at his job. He was easy to talk with and a pleasure to deal with. My daughter recently leased a vehicle and Roy was the sales representative, thats why we contacted him. My home is going to be paid off at the end of 2017 and I hope Roy is still a valued employee of yours because my wife will be getting a 2018 Nissan Pathfinder. My father told me many years ago that you don't survive in business from a casual customer, you flourish from repeat customers so treat them well. I believe Roy has gone above and beyond satisfying us and we will be back. A sincere thank you to Roy and your dealership for all you have done. Respectfully, Robert & Deborah Hickey
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I love Commonwealth Motors!
byon 09/07/2016
Kevin Petersen was extremely nice and helpful after I totaled my car and was looking for a new one. The amazing customer service I received at Commonwealth made my experience so much better. I loved how your dealership helped me from everything to picking out the right car to financing with my bank and dealing with my insurance. I had nothing but a great experience from beginning to end. I have never liked car dealerships before because I always felt they were too pushy but I love Commonwealth Motors!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Common Experience at Commonwealth
byon 09/04/2016
The sales rep was very personable and very knowledgeable about the cars we were interested in. He showed a willingness to negotiate too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service!
byon 08/31/2016
Roy, my sales rep, was very friendly! Immediately showed me the car upon arrival. Explain everything well for me being a first time leasing agent. Had been to other dealerships that morning. This one by far took well care of me and made me feel comfortable with my decision to lease! Very affordable nice car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments