Jannell Ford of Hanover Service Reviews
ADVERTISEMENT
Print | Edit this listing

Jannell Ford of Hanover Service Reviews

  • 2000 Washington St
  • Hanover, MA 02339 (map)
  • Chat with Dealer

Service Reviews

Sort By:
Service Rating Awful service, avoid this dealership By explorer22 on 11/23/15 10:02:24 AM PST
Recommend this dealer? No

Customer service is appalling. Dropped vehicle off for full service on a Saturday. Everything ok. Except drive off the lot and the heat no longer works. Describe the problem, make a follow up appointment, vehicle in for 3+ hrs and return to them saying they need to order a part and to come back a...
Read the full review

Service Rating Great Customer Service By DeanF4956 on 06/25/15 08:24:33 PM PDT
Recommend this dealer? Yes

I had the best dealership experience I have ever had at Jannell Ford. I was treated so well by Bill Roderick, Shawn Hillegass and Evan Hagan with both sales and service, I will certainly go back when I need my next vehicle and recommend Jannell to anyone I know looking for a vehicle or service. Than...
Read the full review

Dealer Response

Thank you for taking the time to leave us your response to our Staff's outstanding customer service, DeanF4956! All of us here at Jannell Motors truly value your business and hope to see you again soon! Take care!

All Comments (1)
Service Rating Routine oil etc and Jannell collision By Escape2008 on 06/15/15 02:29:25 PM PDT
Recommend this dealer? Yes

This is my second car purchased from Jannell. I have had nothing less than the best in customer service from sales, service and their collision center. My latest experience for routine oil etc was perfect and faster than expected. But I have been remiss in not sharing my experience with Jannell coll...
Read the full review

Dealer Response

Thank you for the amazing review, Escape2008! Thank you so much for being one of our valued guests over the years and we look forward to your next visit!

All Comments (1)
Service Rating Great service By Forduser7523 on 05/31/15 03:00:33 PM PDT
Recommend this dealer? Yes

Service was great. Everything went as planned and plan on going back for future service needs.
Read the full review

Dealer Response

Thank you so much for the wonderful review, Forduser7523! Here at Jannell Motors, we truly value you and your business and we hope to see you again!

All Comments (1)
Service Rating Much Improved By ScottB2763 on 05/30/15 05:34:23 AM PDT
Recommend this dealer? Yes

My last few appointments have been shaky at best. However, this time was much improved. They had much better communication and TRUE timelines. It seems things are getting better there.
Read the full review

Dealer Response

ScottB2763, thank you for your kind words of your most recent visit with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

All Comments (1)
ADVERTISEMENT

Other Vehicles to Consider

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT