Toyota of Greenfield Service Reviews
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Toyota of Greenfield Service Reviews

  • 1 Main St
  • Greenfield, MA 01301 (map)
  • (888) 551-1510
  • Chat with Dealer

Service Reviews

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Service Rating Overview of Customer Service Survey By sammybaby on 06/01/15 10:22:06 AM PDT
Recommend this dealer? Yes

New Toyota Rav 4 was there for a 10,000 mile check-up. No problems with this service but when I returned home that afternoon there was a recall from Toyota in my mail. Extremely upsetting that the vehicle was just there hours before and no one told me about the recall, thus making it necessary for m...
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Dealer Response

Sammy, We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Holmberg - General Manager - 413.773.5... Read more

All Comments (1)
Service Rating 01Toyota By NormaP1 on 02/14/15 06:42:03 AM PST
Recommend this dealer? Yes

Customer service called to advise of additional problems found with my car and when my car could not be completed by days end due to issues in putting it back together, not only had they taken my to work and picked my up, but they set me up with a vehicle until mine was ready. That was unexpected. I...
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Dealer Response

Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Toyota of Greenfield. We would love to work wi... Read more

All Comments (1)
Service Rating satisfied By NaomiYosh on 01/13/15 08:25:19 AM PST
Recommend this dealer? Yes

I did this in the National survey, which arrived the service day evening. I was greeted immediately. All the information conveyed to me was clear and gently introduced. Additional information about my options was offered and helped me understand the bigger picture. My car was warmed up and waiti...
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Dealer Response

Naomi, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. It is important for us to learn from and grow with our guests. We strive to keep our guests satisfied and we're very happy to ... Read more

All Comments (1)
Service Rating Service By JoanneLa on 01/09/15 04:01:57 PM PST
Recommend this dealer? Yes

I recieved a call when my car was ready. I also appreciate the dealership has drivers to bring you to and front while the car is being serviced. The Service Department has excellent customer service.
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Dealer Response

Thank you so much for your review, Joanne! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We strive to provide excellent customer service, and we're glad that this was the case for you! Please l... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Never again By phyll42 on 02/26/09 12:00:00 AM PST
Recommend this dealer? No

I live in Greenfield and have a Toyota. All I wanted was an oil change. I booked appointment over Internet and they confirmed it. Three days later I called service manager and they still had not done anything. He said he might get to it that day. I told him to forget it and not to touch my car. I pi...
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