Expressway Motors
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sales Rating
A major problem with staff!
Written by 10/09/2011
onI went in to the dealership to check on the availbility of a Toyota. I have been exposed to numerous adds from the dealership, and thought I would see what they could do. I went in to the dealership, and no one seemed interested in talking to me. I approached two sales representatives and asked them if they had a Toyota Sienna SE? One of the salesmen was on his cellphone, and didn't seem very interested in my question. The other salesman was sitting down, looking very unenthusiastic and started to laugh, yes, laugh, when I asked about the Sienna. He said they didn't have the vehicle and they hadn't had one for 18 months. Well, Mr. I don't have the vehicle, I bought the exact vehicle you said was unavailable and unpopular from your competition at Woburn Toyota, and they were great! They treated me professionally and Dan and Jason are top-notch. These guys are the people you want to talk to. So, get off your chair, and help the folks that come in the door. People like me have valuable trades to offer and nine thousand dollars in cash in their pocket and ready to buy. What a shame to spend all that money on advertising and not be able to back it up. Human Resources should start to check the listings for those folks who are unemployed. I am sure they would have put the effort into selling me a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable