Kelly Infiniti Service Reviews Dealerships
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Kelly Infiniti Service Reviews

  • 155 Andover St
  • Danvers, MA 01923 (map)
  • (888) 734-5265
  • Chat with Dealer

Service Reviews

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Service Rating car stolen while in service garage - refuse to take responsibility By infinitiowne3 on 01/19/16 10:09:53 AM PST
Recommend this dealer? No

I dropped off my car for routine service and tires. It was left unattended in a service bay on a lift with the key unattended. A thief walked into the repair bay, took my car from the lift and drove it away without being questioned by staff. The general manager refused to take responsibility for ...
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Service Rating Unethical Practices By Pat0621 on 12/19/15 05:07:21 PM PST
Recommend this dealer? No

Kelly Infinity promised to paint the front bumper where there were nicks in the paint. They did so incorrectly. Two local body shops looked at it and told me they botched the job. It is now cracking and peeling. They refuse to correct their error. It will now cost much more to fix because of the ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Pleasant and easy to work with By colliejulah on 05/12/11 09:18:10 AM PDT
Recommend this dealer? Yes

We have an Infinity M45 and had to bring it in for service. Since we bought the car used, we hadn't ever been to Kelly. They were great. After the service my husband commented "I think that's the first time I took my car to a dealer that I didn't feel like they tried to beat me out of something" The...
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Service Rating Recent bad experience By ptessier on 04/02/08 12:00:00 AM PDT
Recommend this dealer? No

This dealership has always treated me well, but I recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found that the back seat (leather) was damaged. There were rust marks on the seat and a fairly deep scrat...
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