Ira Toyota Scion of Danvers Sales Reviews Dealerships
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Ira Toyota Scion of Danvers Sales Reviews

  • 161 Andover St
  • Danvers, MA 01923 (map)
  • (888) 762-0172
  • Chat with Dealer
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Sales Reviews

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Sales Rating UNETHICAL AND INEPT Written by Held_captive on 03/01/15 01:57:24 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I have a long history with Ira having bought four vehicles from their various dealerships over the past 20 or so years. Despite its size I have always found the sales teams to be personable and customer oriented and have never experienced their resorting to bottom of the barrel tricks and gimmicks. ...
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Dealer Response

I apologize for the manner in which your transaction was handled. I was involved for a brief time to determine the value of your trade-in vehicle, but I had no idea that so much had gone wrong. After reading this review on Edmunds, I have revised our appraisal... Read more

All Comments (1)
Sales Rating deceptive, uncaring, unprofessional Written by gaslight on 02/28/15 12:16:05 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I called Ira's local (978) number one afternoon, stating that I wanted to test-drive a particular model and year. Was assured that several were in stock and available for test-driving--we'll see you soon! You can guess what happened: when I showed up at the dealership that evening, I was informe...
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Dealer Response

I apologize for the recent experience at our used car store in Danvers. I know how frustrating it can be when given the wrong information, and you are absolutely correct when you say this isn't all that complicated. We need to do a better job communicating int... Read more

All Comments (1)
Sales Rating Stereotypical Salesmen Written by user01915 on 02/16/15 04:15:58 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My wife and I visited this dealer because it was close. The sales manager, Brandon, seeing us in the neighborhood, recommended we come by and test drive the most expensive and opulent vehicle Toyota sells. He seems like a super duper guy. How thoughtful of him to recognize where we live and decide t...
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Dealer Response

Thanks for the feedback about your visit to our dealership. I apologize for the experience you had as it is never our intention to make people feel the way you described whether or not they make a purchase with us. I'd like to speak with you further about yo... Read more

All Comments (1)
Sales Rating Make sure you get what's promised before taking delivery Written by gvs on 11/02/14 12:00:55 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We have bought two Toyotas from IRA. One new in 2007 and one used in 2014. We thought their practices might have changed after becoming part of Group1 but that seems not to be the case. The made a mistake on the registry of my used car and said that would pay the difference but now won't. Make sure ...
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Dealer Response

I sincerely apologize for what you are dealing with. If we promised you that we would pay the difference, we will pay it. Please contact me directly to get this resolved. I look forward to hearing from you. Chuck Rocha, General Manager 978-739-3718

All Comments (1)
Sales Rating Everything was great! Written by The_Blanchards on 10/27/14 04:46:59 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was very impressed by the service I received at the hands of Steve Medeiros. He was extremely solicitous, answered all questions, generous with his time, called back when he said he would and had a laid-back no pressure sales approach. Overall, Steve made the purchasing process smooth and enjoya...
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Dealer Response

Thank you for your review! We hope you are enjoying your new car!

All Comments (1)
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