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Ira Lexus

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Ira Lexus
99A Andover St, Danvers, MA 01923 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.94 out of 5 stars (46)
Recommend:
Yes (17) No (0)
Service Rating
4.8 out of 5 stars (119)
Recommend:
Yes (96) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
Not recommended for internet deal
Written by jsites on 07/19/2011
Too much haggling just to get a quote (I'm still not sure I ever got one)..... Salesman told me I had to "make a commitment" to him (to make an appointment to come into the show room) before he could generate a quote....huh? I was looking for a new Mazda, not to get married. Too frustrating to pin them down, I wouldn't recommend them to you if you are a savvy internet customer. Too much with the old school "car salesman routines." Maybe your luck will be different.... there's little effort involved in asking for an internet quote.... I guess they are a big volume seller so they must be doing something right, but I can't recommend them based on my experience.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
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customer_svc on 06/26/2013
Dealer Response
We are so sorry to hear that your experience with our dealership was a negative one. We strive for excellent customer service before, during and after the time of purchase. We apologize for any inconvenience this experience has caused you. If there is anything that would make this experience better, please let us know.
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