Unbelievably bad customer service.Written by jpastagal on 10/23/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
I would just like to urge some caution to anyone who may be in the market for a Hyundai. My experience at Hyundai Village was an extremely poor one to say the least. I do have to say that the salesperson I dealt with was a very nice person but he seemed to lack the knowledge that was required to make this a painless process. The General Sales Manager and Business Manager both seemed to make things worse. They were both unprofessional and neither of them should be in a management position. The Business Manager was over the top pushy. I can understand the need to offer extras items to a customer (G.A.P Coverage, Remote Starter, Simonizing, etc.) but if the customer chooses to decline such extras they should not need to do so repeatedly. He would just not give up. He must have added a good half an hour to the process just trying to manipulate and basically force these extra items. At this point based on my overall experience I was no longer feeling that this was the place for me. The General Manager was upset that he was losing a customer and didn't handle himself correctly. He may have been able to salvage me as a customer but he was very rude and he acted in a way that only helped make me feel certain in my decision to spend my money elsewhere.