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Audi Burlington Service Reviews

  • 62 Cambridge St
  • Burlington, MA 01803 (map)
  • (888) 225-4492
  • Chat with Dealer
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Service Rating Service Experience Beyond Compare By DH01810 on 09/11/14 09:42:17 AM PDT
Recommend this dealer? Yes

I am pleased to share an extraordinary customer care experience that I received from Jim P, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been tre...
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Dealer Response

Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right service decision. I am thrilled to hear about your positive experience with Jim and that we were ab... Read more

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Service Rating Excellent automotive service/customer service By MichaelKrongel on 01/22/14 01:50:54 PM PST
Recommend this dealer? Yes

Service Professional Jim P. helped me out with a "sticky situation". The media center in myQ5 stopped working. Apparantly, "someone" spilled something. The car was just out of warranty. Jim went to bat for me with Audi, got the situation fixed under warranty and sent me on my way. This was a short n...
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Dealer Response

Thank you so much for this kind review! Our friendly and knowledgeable team works very hard to earn customer satisfaction. We continuously strive to exceed our customers’ expectations by taking the time to listen to your needs and ensure you find the right se... Read more

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Service Rating Audii Burlington, MA review By cleat28707 on 01/10/14 01:51:18 PM PST
Recommend this dealer? Yes

Jim P. has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and le...
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Service Rating Great service By Runnergirl63 on 12/17/13 02:16:33 PM PST
Recommend this dealer? Yes

Thanks for a great service experience. I was greeted right away and given a loaner. They gave me a time that the car would be ready and it was. Jeff was great.
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Dealer Response

Thank you for taking the time to share your experience with Jeff here at Herb Chambers Porsche Audi of Burlington. It's wonderful to hear from such a satisfied customer! We’re fortunate to have a fantastic team here at Herb Chambers Porsche Audi of Burlington... Read more

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Service Rating Excellent service By honeybadgest on 12/11/13 09:29:20 AM PST
Recommend this dealer? Yes

I had a problem with one of the engine coils, and was lucky enough to have it happen within 2 miles of the dealership. I walked in around 5pm, and Jeff not only greeted me, but recognized me from previous 15K and 25K service appointments. I sincerely did not expect this, as he deals with dozens of p...
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Dealer Response

Thank you for taking the time to share your experience with Jeff here at Herb Chambers Audi Burlington. I’m thrilled to hear how happy you are. On behalf of our entire team here in Burlington, we thank you for your business and look forward to serving your au... Read more

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