Audi Burlington Service Reviews Dealerships
Print | Edit this listing

Audi Burlington Service Reviews

  • 62 Cambridge St
  • Burlington, MA 01803 (map)
  • (888) 225-4492
  • Chat with Dealer
  • Awarded in 2015
ADVERTISEMENT

Service Reviews

Sort By:
Service Rating Never Been Treated So Awfully By disheartened1 on 05/20/15 06:50:32 AM PDT
Recommend this dealer? No

I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possi...
Read the full review

Service Rating Service Experience Beyond Compare By DH01810 on 09/11/14 09:42:17 AM PDT
Recommend this dealer? Yes

I am pleased to share an extraordinary customer care experience that I received from Jim P, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been tre...
Read the full review

Dealer Response

Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right service decision. I am thrilled to hear about your positive experience with Jim and that we were ab... Read more

All Comments (1)
Service Rating Excellent automotive service/customer service By MichaelKrongel on 01/22/14 01:50:54 PM PST
Recommend this dealer? Yes

Service Professional Jim P. helped me out with a "sticky situation". The media center in myQ5 stopped working. Apparantly, "someone" spilled something. The car was just out of warranty. Jim went to bat for me with Audi, got the situation fixed under warranty and sent me on my way. This was a short n...
Read the full review

Dealer Response

Thank you so much for this kind review! Our friendly and knowledgeable team works very hard to earn customer satisfaction. We continuously strive to exceed our customers’ expectations by taking the time to listen to your needs and ensure you find the right ser... Read more

All Comments (1)
Service Rating Audii Burlington, MA review By cleat28707 on 01/10/14 01:51:18 PM PST
Recommend this dealer? Yes

Jim P. has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and le...
Read the full review

Service Rating Great service By Runnergirl63 on 12/17/13 02:16:33 PM PST
Recommend this dealer? Yes

Thanks for a great service experience. I was greeted right away and given a loaner. They gave me a time that the car would be ready and it was. Jeff was great.
Read the full review

Dealer Response

Thank you for taking the time to share your experience with Jeff here at Herb Chambers Porsche Audi of Burlington. It's wonderful to hear from such a satisfied customer! We’re fortunate to have a fantastic team here at Herb Chambers Porsche Audi of Burlington ... Read more

All Comments (1)
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411