Print | Edit this listing

Herb Chambers BMW of Boston Service Reviews

  • 1168 Commonwealth Ave
  • Boston, MA 02134 (map)
  • (888) 225-9217
  • Chat with Dealer
Sort By:
Service Rating Forgot to Order my parts- without a car for 6 days By mc733 on 05/30/14 07:49:09 AM PDT
Recommend this dealer? No

First and foremost, the receptionist was lovely and helpful, but every other part of the service was terrible. 1) Called ahead to make sure they ordered my parts- they didn't 2) Scheduled me for an apt. 4 days away, and THEN tried to reschedule it the day before, when I had already been without a ca...
Read the full review

Dealer Response

I truly apologize for the experience you have described. I assure you that is not what I would expect to hear from one of our guests and I'm sorry for the inconvenience we have caused. I'm eager to speak with you to try and make this right. At your earliest co... Read more

All Comments (1)
Service Rating Truly world class customer service By bmwx55 on 04/21/14 04:55:46 PM PDT
Recommend this dealer? Yes

I was on a roadtrip from out of town, my check engine light came on and I google searched local dealerships. I found Herb Chambers BMW of Boston was the closest so I stopped by. I was greeted by Evan Folsom who promptly took my information with a smile and assured me they would do their best to get ...
Read the full review

Dealer Response

Thank you for taking the time to share such wonderful feedback. We're fortunate to have Evan on our team as he truly understands the importance of great customer service. I'll be certain to share your great recommendation with him. We appreciate your great rev... Read more

All Comments (1)
Service Rating Service Excellence By bmw80 on 12/26/13 11:57:58 AM PST
Recommend this dealer? Yes

Customer service is the key to any business and Herb Chambers BMW of Boston and Nick M. take the time needed, explain the issues and go beyond the typical service experience. Thank you.
Read the full review

Dealer Response

Thank you for taking the time to share your experience here at Herb Chambers BMW of Boston. Iím thrilled to hear Nick was able to provide you with such a pleasant car buying experience. We value your business and we look forward to serving your automotive need... Read more

All Comments (1)
Service Rating Great Service By reginab1 on 12/14/13 09:39:34 AM PST
Recommend this dealer? Yes

I have been servicing my BMW's at Herb Chambers BMW for over 10 years. I still have the same service guy Jim M. He is the main reason I continue to service at Herb Chambers BMW Regina B
Read the full review

Dealer Response

Thank you, Regina, for taking the time to share your experience with Jim. It's wonderful to hear from such a satisfied customer. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come. Best... Read more

All Comments (1)
Service Rating A tenacious advocate for the customer By petera9 on 12/13/13 03:13:28 PM PST
Recommend this dealer? Yes

I have worked with Nick M. a BMW service rep for several years. He has been a tenuous advocate helping make sure that BMW did the right thing for me whether it involved replacing a noisy turbo or broken headlight mount. Herb Chambers service work has been done fairly and in a timely manner.
Read the full review

Dealer Response

Thank you for taking the time to provide such great feedback. It's wonderful to hear from such satisfied customers. We appreciate your wonderful recommendation and look forward to serving all of your automotive needs for many more years to come! Best, Meliss... Read more

All Comments (1)
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific