Herb Chambers BMW of Boston Service Reviews Dealerships
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Herb Chambers BMW of Boston Service Reviews

  • 1168 Commonwealth Ave
  • Boston, MA 02134 (map)
  • (888) 225-9217
  • Chat with Dealer
  • Awarded in 2015
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Service Reviews

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Service Rating BMW Genius service By adegter on 06/13/15 09:34:13 AM PDT
Recommend this dealer? Yes

I went for a post-purchase visit with the BMW Genius. Devan Frye was great. He answered all my questions and was excellent to talk to. Thanks!
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Dealer Response

I'm thrilled to hear how happy you are! We value our guests' feedback and I know the team will appreciate your encouraging words. We thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Me... Read more

All Comments (1)
Service Rating Excellent service, great people By dnardo on 12/29/14 04:28:29 PM PST
Recommend this dealer? Yes

Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple vehicles from BMW of Boston, I can confidently say their team members clearly define client service excellence. Id like to take a moment to sincerely...
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Dealer Response

Thank you for taking the time to share your encouraging words and kind recommendation of Evan. At Herb Chambers BMW of Boston, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exception... Read more

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Service Rating Exceptional Service! By crl178 on 11/24/14 07:35:35 PM PST
Recommend this dealer? Yes

I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left satisfied. I was nervous my vehicle would not get towed in and taken to the repair shop, but after talking to Dan Drinkwater I was confident it was going...
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Dealer Response

We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Melissa Steffy, General ... Read more

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Service Rating Forgot to Order my parts- without a car for 6 days By mc733 on 05/30/14 07:49:09 AM PDT
Recommend this dealer? No

First and foremost, the receptionist was lovely and helpful, but every other part of the service was terrible. 1) Called ahead to make sure they ordered my parts- they didn't 2) Scheduled me for an apt. 4 days away, and THEN tried to reschedule it the day before, when I had already been without a ca...
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Dealer Response

I truly apologize for the experience you have described. I assure you that is not what I would expect to hear from one of our guests and I'm sorry for the inconvenience we have caused. I'm eager to speak with you to try and make this right. At your earliest co... Read more

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Service Rating Truly world class customer service By bmwx55 on 04/21/14 04:55:46 PM PDT
Recommend this dealer? Yes

I was on a roadtrip from out of town, my check engine light came on and I google searched local dealerships. I found Herb Chambers BMW of Boston was the closest so I stopped by. I was greeted by Evan Folsom who promptly took my information with a smile and assured me they would do their best to get ...
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Dealer Response

Thank you for taking the time to share such wonderful feedback. We're fortunate to have Evan on our team as he truly understands the importance of great customer service. I'll be certain to share your great recommendation with him. We appreciate your great rev... Read more

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