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Overall, this was the best car buying experience I've had so far. I initially contacted Koons through their website for an e-price quote. When I went to the dealership that evening, they were ready and waiting for me. Mary Ann McMorrow was my sales representative and we couldn't have been happier. She went over every feature of Highlander and was up front with all of the financial details. She answered all of my questions honestly and didn't give me any misleading information. The trade-in value given was a good deal too. The only complaint I had was dealing w/the financing office at the end -- even though I told them up front that I wasn't interested in any extended warranties or extended service plans, I was still bogged down w/all of these details and given a guilt trip when I opted against these -- "What if your wife breaks down with the kids and you're not available?" I was hoping to avoid questions like these when I started out by saying I didn't want any extended warranties or extended service plans, but I guess this is where this department makes their money. The financing office is the only reason this dealership didn't earn a 5-star rating from me.
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