Not all is what it seems at Koons Toyota Scion in the friendly community of Westminster. I had considered both new and used cars before settling on trying to buy new. The used car department seemed to want to push me into a vehicle which made me apprehensive. I wanted a certified Toyota, but I quickly realized that was an issue with the used car department as there wasn't enough profit for them to certifiy the vehicle. A short finance manager with an accent tried to convince me otherwise, while he was trying to upsell me on dealer products. His tactics seemed to benefit him moreso than me, the consumer. I went over to new cars to look at economy vehicles with the intention of reviewing numbers first. Along came a gruff in appearance, sales manager, whose lack of eye contact and hint of last night's spirits gave me reservations about doing business here at all. A blond haired gentleman with glasses and also an accent, came over to speak with me, which I appreciated, but his approach was more condescending then purposeful. I excused myself and left.
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