Sheehy Nissan of Waldorf

On March 21st, 2014, I had an accident due to what my insurance progressive said was due to brake line failu. The left side of my car hit a medium and the two tires and rims were damaged I called Nissan and had my car towed to them. My insurance company came evaluated car and Sheehy said that it should take 7 days for my car to be ready and that the price will be about 1800 dollars. So I called Tuesday evening, the day before car was supposed to finished, to make sure it would be ready and I get the news that it will not be ready until Friday. I said okay I wish someone told me earlier because I was renting a car to get around during this time. Friday March 21st, 2014 arrives, I keep calling to check in, they say they are working on hub assembly and that they need to test drive my car. At 3:30PM I call back againa nd I speak to my service rep, they say that my car should be ready in 30 minutes. So I dropped of my rental waited for my mom to pick me up and give me a ride. I get to the Sheehy at 5:30pm. When I get there the service rep has gone home. They ask me to pay my deductible and that any questions I can call in tomorrow to speak to my service rep. I get into my car and the steering wheel is a little tight so I go to make a u-turn to get to a near by applebees with my mom driving in her car behind me I turn the wheel make the U-Turn the steering wheel barely turns and when I do eventually get it turn the steering wheel does not automatically turn back and the car get going in a circular motion I had to manually turn it back. So I decide since the dealer is now closed I would call back and turn the car back in on Saturday. I called my service representative Saturday morning and let him know what is going on with my car they inform me that the mechanic that was working on my car wont be in until Monday so there is nothing they can do. I ask them so what am I supposed to do all weekend? Becaue I could not afford to rent another car and I needed to get to work and school, I had to drive my car until I could find time to bring it back in. I realized as well as my mom that my car did not get an alignment the car was pullng to the right side when I went around the curve the steering wheel was so tight I could barely make a turn. Thursday gets here I had to work so I had my mom take my car to the dealer. She ask them was this car aligned and was it test driven they said yes. My mom then repsonded by saying that there is no way these two things were done and that you guys thought that this car was fixed and ready for pick up. They informed my mom that the mechanic would be reprimanded and that they needed some time to look at my car. My mom waited two hours and had to walk down to service to ask them what is going on with my car. They said that they would need to keep my car and that they needed to speak to insurance company to see what they could do. So she asked what is wrong with the car, they said that there is issues with axle and that the car was not properly aligned. So basically, they left me a car to pick up, after a week and a half of having my car, that was not completely fixed or safe to drive. They gave us a loaner to use while they fix my car (which I appreciate after not having a car for 10 days, taking off of work, and having to pay for a rental for 8 days just to be able to get to school). My car has been in shop from Thursday to today Tuesday. (April 1st, 2014) and we have not heard from them as to how long it will take and what will be done. I had experienced a wonderful experience when I bought my car in August. My sales rep was great. I come here regularly for oil changes, I had my wheel fixed her when my car had hit a pothole prior. I have never experienced an issue with service prior to this incident. I really thought that I would not have a problem with them in this incident, but this situation was completely unprofessional and wreckless to give me back my car after not fixing what they said needed to fixed properly. C. Jobe