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Lexus of Towson Service Reviews

  • 1040 York Rd
  • Towson, MD 21204 (map)
  • (888) 457-3934
  • Chat with Dealer
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Service Rating Folding top disaster By polo911 on 10/23/13 06:20:02 AM PDT
Recommend this dealer? No

On August 24, 2013 I delivered my 2002 Lexus SC430 to the service dept. Of Lexus of Towson. The problem was that the convertible top would retract fully but would not fully close. I stated to Michael M. at that time that a cable was loose and off the track on the rear right side. I was then charged...
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Service Rating Damaged my vehicle and service manager was very rude and disrespectful By michelemc on 09/05/12 11:03:23 AM PDT
Recommend this dealer? No

Took my car in for some maintenance, My service Consultant, Bill Mortimer was very helpful and friendly as well as other service consultants I have dealt with over the years. I picked my car up and had damage around the dash where they pried my dash off the replace the auxiliary cord. Bill had the s...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating [violative content deleted] at Lexus of Towson By smartconsumer on 11/22/10 12:00:00 AM PST
Recommend this dealer? No

I have used Lexus of Towson service for 2 years. I was very pleased until this past fall when I brought my car in for regular maintenance. As usual, I had a loaner from Lexus and drove it to my home a mile away and it stayed in my garage until I left to pick up my kids at school and then went direct...
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Service Rating [violative content deleted] Management of James Dick By rickhead1 on 01/28/10 12:00:00 AM PST
Recommend this dealer? No

James Dick, head of Lexus Service should be fired for mistreatment of customers. Lack of concern for customer needs. The employees faces looked like they was walking through the fires of hell. The only African-American people I seen working at this dealership are stuck washing cars. I waited more th...
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