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Heritage Hyundai Towson Service Reviews

  • 801 York Rd
  • Towson, MD 21204 (map)
  • (877) 468-2076
  • Chat with Dealer
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Service Rating Worst customer service ever By vanessa127 on 04/15/14 11:07:11 AM PDT
Recommend this dealer? No

After having my 2006 Azera diagnosed by my local mechanic, I was advised to take it to the dealership for repair. Chris W was my service advisor and I told him what the mechanic said the issue was. Chris' response was that he didn't think it was quite that extensive. Except, three days later, it in ...
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Dealer Response

Heritage Hyundai Towson is sorry to hear of your frustrations following your recent service visit. While we understand your car was not under warranty at the time you brought it in, we did offer a $1,700 repair at no charge to you in an effort to provide excel... Read more

All Comments (2)
Service Rating DO NOT GIVE THEM YOUR SERVICE By vinavelez on 04/12/13 10:57:37 AM PDT
Recommend this dealer? No

I purchased my 2008 Ford Fusion on September 28, 2012. I was having problems with my transmission and it was metal in my transmission fluid which I had a technician (not from the dealership) look at it and he told me to bring it to Heritage Hyundai Towson right away. So I took it in on November 16, ...
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Service Rating good customer service, good auto services By baltimoreot on 04/07/13 06:13:00 AM PDT
Recommend this dealer? Yes

This dealer fixed a problem I'd had for months under the care of another car dealer. I have been going to them exclusively since, and have had no issues. Would recommend.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Not as professional as I expected By rf888 on 12/20/11 02:30:27 PM PST
Recommend this dealer? No

when walking in the service area, no one greeted me. Everybody looked very busy. Tried to ask a service person, but he didn't even respond. I was standing there for about 5 min before someone asked me why I was there..... I wasn't so happy with my very first visit of this service department.
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