Print | Edit this listing

Passport BMW Service Reviews

  • 4730 Auth Pl
  • Suitland, MD 20746 (map)
  • (888) 439-6083
  • Chat with Dealer
Sort By:
Service Rating Outstanding Service By alb66 on 11/21/14 09:24:51 AM PST
Recommend this dealer? Yes

I've owned several BMWs over the years. When it comes to getting them serviced, PAssport BMW Marlow Heights is the best in the Northern Virginia. One of the reasons is that they have a service manager, Keith Renner, who I have dealt with for the last 15 years. Customer focus and satisfaction is j...
Read the full review

Service Rating I feel ripped off By Jam0916 on 02/21/14 12:34:59 PM PST
Recommend this dealer? No

I am writing this letter to inform you how dissatisfied I Jamilah W. am with the service that I received from Passport BMW in Marlow Heights Maryland and I am sure that I am not the only one that would say this. My issues, frustration and being taking advantage of all started on January 3, 2014 with...
Read the full review

Service Rating Worst service ever By guyven2002 on 09/04/13 10:52:44 AM PDT
Recommend this dealer? No

In the morning of 8/27/13 at 7:45 AM I brought my convertible BMW to Passport BMW in Marlow Heights, MD to fix what I thought was a menial chord in the right side of the convertible top. Due to usage two chords snapped on the right side that kind of exposed the metal bar from the cloth. Nothing mech...
Read the full review

Dealer Response

Passport BMW takes the customer experience very seriously and we are working privately with the client to resolve the issue. We sincerely apologize for the inconvenience.

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating BMW X3 AC overcharged By vwynn on 03/03/11 12:33:32 PM PST
Recommend this dealer? No

03/18/10,I went to BMW to fix my air conditioner. It was blowing cool air but would not get cold. Ray Fry, SA told me, freon ran out of the air conditioning. My car is a 2005 BMW X3 barely over 5 years - warrently expired. Therefore, I was charged $225. I returned on 05/15/10,same reason and I was t...
Read the full review

Have a question? We're here to help!
Chat online with us
Email us at
*Available daily 8AM-5PM Pacific