Mercedes-Benz of Silver Spring Service Reviews Dealerships
Print | Edit this listing

Mercedes-Benz of Silver Spring Service Reviews

  • 3301 Briggs Chaney Rd
  • Silver Spring, MD 20904 (map)
  • (888) 717-6391
  • Chat with Dealer
ADVERTISEMENT

Service Reviews

Sort By:
Service Rating Excellent Customer Service By dnice5 on 02/27/15 05:58:32 PM PST
Recommend this dealer? Yes

I came in to get my car serviced on 2/24/2015 and my service advisor Louis Pradel Jr demonstrated excellent customer service.
Read the full review

Dealer Response

Good morning dnice5! Thank you so much for your kind comments. Mercedes-Benz of Silver Spring is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service ... Read more

All Comments (1)
Service Rating Age Discrimination, Bad Customer Service By Author on 01/03/15 02:50:30 PM PST
Recommend this dealer? No

I am leasing my Mercedes C350 2015 since November 2014 and it could have been the worst decision ever made by doing it at this location. The sales representative provided a great customer service, explained everything in details and helped me as much as possible. However, Mercedes-Benz of Silver Spr...
Read the full review

Dealer Response

Our General Manager, Jim Elefantis, spoke to Juan and apologized for this inconvenience and thanked him for bringing this outdated policy that needed refreshing to our attention. The 25 year old age limit was an insurance restriction that we subsequently addr... Read more

All Comments (1)
Service Rating BEST SERVICE DEPARTMENT By davidus on 05/19/14 05:40:02 AM PDT
Recommend this dealer? Yes

There is no better service department. Constantly keeps you informed HONEST fast and extremely ACCURATE. I deal with Chris C. He is extremely good at what he does. The technicians are professional and extremely well trained!
Read the full review

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Overselling of Repair Services By mbbmw2 on 06/14/09 12:00:00 AM PDT
Recommend this dealer? No

Took my ML320 to replace the battery and for a check-up. They told me I needed $3500 worth of repairs for my 8 year old SUV. They said I needed a new power steering pump that would cost over $1400. Later, MB recalled the hose for the power steering pump and no other Dealer or repair shop has rec...
Read the full review

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411