Mercedes-Benz of Silver Spring Service Reviews Dealerships
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Mercedes-Benz of Silver Spring Service Reviews

  • 3301 Briggs Chaney Rd
  • Silver Spring, MD 20904 (map)
  • (888) 717-6391
  • Chat with Dealer

Service Reviews

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Service Rating Age Discrimination, Bad Customer Service By Author on 01/03/15 02:50:30 PM PST
Recommend this dealer? No

I am leasing my Mercedes C350 2015 since November 2014 and it could have been the worst decision ever made by doing it at this location. The sales representative provided a great customer service, explained everything in details and helped me as much as possible. However, Mercedes-Benz of Silver Spr...
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Dealer Response

Our General Manager, Jim Elefantis, spoke to Juan and apologized for this inconvenience and thanked him for bringing this outdated policy that needed refreshing to our attention. The 25 year old age limit was an insurance restriction that we subsequently addr... Read more

All Comments (1)
Service Rating BEST SERVICE DEPARTMENT By davidus on 05/19/14 05:40:02 AM PDT
Recommend this dealer? Yes

There is no better service department. Constantly keeps you informed HONEST fast and extremely ACCURATE. I deal with Chris C. He is extremely good at what he does. The technicians are professional and extremely well trained!
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Overselling of Repair Services By mbbmw2 on 06/14/09 12:00:00 AM PDT
Recommend this dealer? No

Took my ML320 to replace the battery and for a check-up. They told me I needed $3500 worth of repairs for my 8 year old SUV. They said I needed a new power steering pump that would cost over $1400. Later, MB recalled the hose for the power steering pump and no other Dealer or repair shop has rec...
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