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Mercedes-Benz of Silver Spring Sales Reviews

  • 3301 Briggs Chaney Rd
  • Silver Spring, MD 20904 (map)
  • (888) 717-6391
  • Chat with Dealer
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Sales Rating James P, Again Thank You Written by chrish78 on 02/02/14 11:25:59 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I acquired my second car from James and the Silver Spring team. I once again was blown away by James P's professionalism, knowledge, attention to detail and willingness to find away to get me into the car I wanted. I have found a "home" with the Silver Spring team. Thank you!!!!
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Sales Rating Simply Outstanding Written by ChrisH78 on 11/18/13 06:30:36 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I don't write reviews unless I feel the service has been truly outstanding. I can heartily state that my recent purchase and lease from James P. and his team went well beyond my highest expectations. James made the entire experience truly enjoyable and skillfully handled a tricky situation that othe...
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Sales Rating Great Service at Mercedes Benz of Silver Spring Written by Curatorsl on 07/12/13 04:49:07 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have purchased 4 Mercedes Benz vehicles from MBSS and each time the service has been marvelous. The sales staff is professional and courteous and they made sure that we got the best deal possible. Ray G., Celestin L., and Desmond are fantastic salespeople, who know the vehicles inside and out. I a...
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Dealer Response

Good morning Curatorsl, and thank you for taking the time to review Mercedes Benz of Silver Spring! We're thrilled that our team provided you such great service, making your experience a great one. Let us know if you have any further questions or concerns abou... Read more

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Sales Rating Disappointed Potential Customer Written by Expected_More on 05/06/13 11:20:32 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Recently, I went to test drive the small SUV. When I mentioned that the vehicle seemed bigger than the one I just test drove at another dealership, the sales person was insistent that "his" vehicle is at least the same size if not shorter than the other vehicle. That's fine. However, he went on to t...
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Dealer Response

In response to the reviewer’s concerns, Mercedes-Benz of Silver Spring would like to research the customer’s experience further. As we take great pride in providing exceptional customer service, we would appreciate the opportunity to investigate this situati... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating An excellent dealership for car buying! Written by uha on 01/01/12 02:24:28 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently bought two new MB (ML350 for myself and an E350 for my sister) at the dealership in Silver Spring, MD. Over the past few months I have visited three BMW dealers and two MB dealers in the area – I must say this dealership provided me with the best and most pleasant car-buying experience. ...
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Dealer Response

Hello Uha, Mercedes Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to shar... Read more

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