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Mercedes-Benz of Silver Spring Sales Reviews

  • 3301 Briggs Chaney Rd
  • Silver Spring, MD 20904 (map)
  • (888) 717-6391
  • Chat with Dealer
Sales Rating:

An excellent dealership for car buying!

Written by uha on 01/01/12 02:24:28 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently bought two new MB (ML350 for myself and an E350 for my sister) at the dealership in Silver Spring, MD. Over the past few months I have visited three BMW dealers and two MB dealers in the area – I must say this dealership provided me with the best and most pleasant car-buying experience. Like everybody else, I started my research well in advance and read a number of reviews, especially Edmunds.com. Within a few hours after I initiated an RFQ online, the general manager Steve Gluck replied and sales person Mkesh Hargun took over the process. Mkesh was professional, not at all pushy and answered all my questions in honesty which put me at ease immediately. There was inevitable negotiations with Steve after test drives and a series of technical queries with Mkesh. All done via email and over the phone from the comfort of my home since I live 30 minutes away. I got both vehicles under factory invoice, well below “true market value” and 9.1% off MSRP as per the numbers reported by Edmunds.com and MBUSA.com websites. While I will never know to what extent the dealers are prepared to go below the factory invoice; all indications are that both cars were very decent deals. Being last week of December, I was at the very end of their annual quota-push and that apparently helps. MB financial services also provide 1.65% if you opt for auto direct payment via ACH transfer (1.9% if not) from your bank. I would give them 5 star rating and recommend 100 percent for any potential MB buyers in the area!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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Hello Uha, Mercedes Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mkesh and the team! Thank you again for your review. [HTML removed]

  • By mileone
  • on 02/07/2013
  • 09:37:07 AM PST
  • (dealer response)

Hello Uha, Mercedes Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mkesh and the team! Thank you again for your review. [HTML removed]

  • By mileone
  • on 02/07/2013
  • 09:37:13 AM PST
  • (dealer response)
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