I found Koons Ford of Silver Spring to be the best car dealer I have dealt with. Debbie Colt, the Internet Sales Director, promptly returned my calls and e-mails. She assured me that if I had any additional questions, to feel free to e-mail her and she would get back. She was true to her word. When I went to the dealership, I met with Claron Etherly. He was the most knowledgeable, patient and personable person I've met. He listened to my questions and answered all of them. Then, he answered my daughter's questions! The paperwork had been started, the pricing figures were as stated. The only item that took a little time was a tiny hairline 1/2" scratch on the bumper, that they rubbed out for me. When I went off to meet with the Finance Manager, Hopeton Joseph, I was truly amazed again. He had all the paperwork ready, lines highlighted where I needed to sign, and efficiently answered all questions. But seriously, these were the nicest folks to deal with. They all seemed like genuine down-to-earth people. It was truly a pleasant experience!
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