No BS - Promises Kept - Car Delivered Over 200 MilesWritten by rcbcpa on 03/03/14 06:09:02 AM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
My Pohanka experience was amazing. My salesperson, Rachael R., was a complete professional who gave me no BS, did not waste a minute of my time, and delivered on every promise. Amazingly, I have never even met her. I actually contacted Pohanka through Edmunds by accident. My first words to Rachael were an apology for my accidental contact - I was just too far away. Rachael's response was, "We deliver." When I explained that I was over 200 miles away, all she asked for was a chance to confirm what she was pretty sure of. She would not make a promise that she could not keep. She called back moments later with a confirmation that she would arrange a Pohanka delivery. She did this while still giving me the BEST "out the door" price, and the 218.5 mile delivery was FREE. I was never rushed or annoyed by her. She even sent me a TXT message while home with influenza to make sure that I had all of the info that I needed. If you are like me and HATE dealerships, and cannot stand the sad ethics of car salespeople, then just call Pohanka and ask for Rachael. You'd be a fool to call anyone, anywhere else. That is unless you like being at a dealership all day. I have NEVER been to Pohanka. My one regret is that I was never able to meet Rachael. The strangest thing was that I did not buy a fleet of LandCruisers; I only bought one Corolla. This was an absolute "best practice' example. Rob Baker
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