Fitzgerald Buick GMC Sales Reviews - 1265256832 Dealerships
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Fitzgerald Buick GMC Sales Reviews

  • 5501 Nicholson Ln
  • Rockville, MD 20852 (map)
  • (888) 450-7330
  • Chat with Dealer
Sales Rating:

Outstanding sales and service

Written by 1946David on 10/23/13 12:18:42 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I am amazed that anyone would give this dealership less than a 5-star review, but perhaps it is a reminder that a customer can have a bad meal in a multi-star Michelin restaurant. I have been dealing with the Fitzgerald dealerships for almost 30 years and have purchased multiple cars and had multiple cars serviced there. The no-haggle pricing is what attracted me to the dealership initially and the service experiences have kept me coming back - especially the free loaner for life. Unlike one of the other reviewers, I have always been provided loaner cars (when I requested) for even routine minor preventive service and have never been advised to service items that were not required. If anything, service advisors have recommended against servicing items that I asked them to check out because a minor adjustment took care of the problem or because the items (like brakes) still had plenty of miles in them yet. My latest car is a 2014 Acadia Denali and the purchase experience was everything that a customer might hope for from the sales consultant (Lamon) to the associate sales manager (Mike) to the closing staff (Sandy and Joe). Of course, I operate from the assumption that the dealer is entitled to make a fair profit and that I am entitled to pay a fair price. All of my expectations have been met or exceeded.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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