Heritage Volkswagen Owings Mills Service Reviews Dealerships
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Heritage Volkswagen Owings Mills Service Reviews

  • 9808 Reisterstown Rd Ste 2
  • Owings Mills, MD 21117 (map)
  • (888) 709-5516
  • Chat with Dealer

Service Reviews

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Service Rating best service in town By feddup1 on 08/07/15 06:03:00 PM PDT
Recommend this dealer? Yes

I commute all the way from Hanover PA to enjoy the friendly staff and welcoming atmosphere of Heritage VW
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Dealer Response

Thank you feddup1 the positive feedback! We are pleased to hear that you have always had a memorable experience at Heritage Volkswagen Owings Mills and continue today to make the commute from Hanover, PA. Please don't hesitate to contact us should you have any... Read more

All Comments (1)
Service Rating [non-permissible content removed] By VW_GUY_MD on 09/30/14 10:25:01 AM PDT
Recommend this dealer? No

The service department recommends services that are not needed and does not perform proper diagnostics on vehicles that are under warranty despite charging $130 diagnostic fee. The general manager will make you feel as though you are not a valued customer. Do yourself a favor and stay away from this...
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Dealer Response

Thank you for allowing us the opportunity to repair your vehicle. I apologize if you have the impression that we don't value you as a customer as we treat every customer like family here at Heritage VW. I'm empathetic to your situation and sorry you feel that ... Read more

All Comments (2)
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